Thanks for reaching out about this. Sometimes odors can be absorbed in our products, but it's never the experience we want you to have. Please know we take extensive measures at our manufacturing facilities and precautions are taken by those who ship, store, and sell our products to prevent this type of occurrence, so it's not what we'd expect. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6426aqghg so that we can learn more and try to help. Thank you.

As we haven't made any recent changes to our Kleenex Ultra Soft tissues, we'd never expect you to have a difference in comfort. Please consider sharing some additional details about your recent purchase with us at 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you!

We're sad to hear this as what you've described isn't up to our quality standards, so we'd like to learn more and help. Please feel free to reach out to us by calling 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you!

Providing a perfect product includes the packaging, so we’re grateful you’ve shared this experience with us. We hope you’ll provide more details by connecting with our team at 1-800-553-3639 (weekdays, 7:30 a.m. – 7:00 p.m. CT) so we can share it with the appropriate teams. Thanks!

We certainly appreciate it, Curt!

HI there. We're disappointed to hear this, because quality is very important to us. This isn't what we'd expect, and we want to learn more and try to help. Please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6427bfvi3 when you have a chance. Thank you.