Hi Mona. We appreciate the time you took to share your review with us. From time to time, we will update the graphics on our Kleenex boxes to stay up to date on current design trends, but you opinion truly matters to us. Our goal is to continue providing you the same dependable quality tissues you have loved over the years will providing new, uplifting, and comforting designs that encourage you to share Kleenex care with those around you. We greatly appreciate your feedback and will be sure to share it with the rest of our Kleenex brand team. To discuss further, please contact us directly by phone at 1-800-553-3639 Monday through Friday 8 a.m. – 4 p.m. Central Time. Thanks again!

We appreciate your loyalty over the years, but are disappointed to hear about your recent experience. We haven’t made any recent changes to our Kleenex Ultra Soft tissues. They should still be the same soft, gentle tissues that you know and trust. Since this type of experience isn’t typical we would like to work with you directly to learn more about what happened and see what we can do to help. When you have a little free time please give us a call at 1-800-553-3639 (Monday through Friday 7:30 a.m. – 7:00 p.m.). Thank you.

We're sad to hear about what's been going on, and can assure you it's not what we'd expect. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/642070nnm when you have a chance so that we can learn more and try to help. Thank you.

Our Kleenex Ultra Soft tissues don’t contain any added fragrances or dyes, so we wouldn’t expect there to be any sort of odor. Your comfort is of utmost importance to us and your experience is disappointing to us. Please take a moment to share more details about this with our team so wen can help. You can connect with us at 1-877-424-4543 (weekdays, 7:30 a.m. – 7:00 p.m. CT). Thank you.

Hi there. We understand that the new designs may not be everyone's cup of tea, and we appreciate your thoughts. Please know we'll take it into consideration for future updates.

Kleenex Ultra Soft Tissues for those extra tender moments!

Hi San Hano. We understand that the new designs may not be everyone's cup of tea. We value your feedback and will take it into account for future updates.