It was easy to assemble, all parts came in as described. As I was finishing I noticed the top shelf did not fit very well and it was because of a broken weld on the side support. I was just about done and didn't want to take the time and effort to take it back. I just put some clamps to hold it together but was disappointed. They should really focus on QA before these large items leave the door.

We were pleasantly surprised at the quality of these shelves. Just as good as the more expensive ones sold in home improvement stores. And they were easier to assemble. (We've used these shelves in 3 homes, but this is the first time we purchased from Sam's. ) We purchased 2 units - one was a little bent, but we managed to get it together. It does take 2 people to assemble. My husband used one unit to create a workbench, adding a wood top, pegboard, and hanging light from the top shelf. Go ahead...steal his idea.

Firspiece i took out was damaged/bent. Unable to assemble because of this. I called customer service because I didn't want to have to lug it all the way back to the store being that it's a couple 100 pounds and I'm 45 minutes away. Customer service has done no follow-up with me whatsoever I've had to call back and check in on the status of the replacement part from makers mark which they keep telling me they're not getting any response from them completely dissatisfied with customer service and the fact that I have to lug this heavy thing all the way back to the store and waste over 2 hours of my time. Customer service is useless. There was no damage damage to the box In the area of the damaged product which means that they packed it damaged.

Product is nice and will would have worked well in my garage, however just like some other reviews there was hidden damage to the metal frame in the box. It was unsafe to use to its maximum weight capacity. Sam’s customer service tried to help get a replacement part but none was available. Received a complete refund. Did not purchase again.

It was somewhat hard to put together because I didn’t have help. Be sure to space the shelves far enough apart to fit boxes on each shelf. The recommended placement didn’t leave enough room for me so I ended up adjusting the shelves . Good value for the price though

This definitely helped me reorganize my garage. Not joking when it says industrial. Heavy duty & sturdy. I put it together in about 30 minutes or so, not rushing. You can adjust the shelf height to your liking. Definitely wish i purchased sooner. Can hold a lot of items. It can definitely hold a lit of weight per shelf. If you have the space I definitely recommend for a garage, basement, storage space or wherever you need it. Costs less than what you find at other retailers & better built. Great value for your money.

Great shelf system! The only reason i didnt give it 5 stars was because the gratings are a little weak with heavy objects that dont sit all the way across from front to back. This causes the gratings to sag down until they hit the cross members which will accept the weight, just unsitely seeing it sag. I fixed the issue by adding black painted plywood on top of the grating and probably doubled the weight capacity. Looks great in the garage and I'm already making room for a second one. It would be nice to be able to order an extra shelf for addition space for shorter boxes.

Not a problem with the shelves and what they're designed for, the problem was pretty significant damage to the supporting beams. I tried to load pics but kept getting error messages. I made the shelves work and should have returned this item but it's so heavy and ungainly that I just took the loss. When I picked up the shelves at Sams Club (Covington, LA) I noticed that one of the nylon straps was missing and probably should have looked in the box. When I got it home and started unpacking the shelves it was evident that someone had bent and cracked the supporting legs. I'm recommending the shelves, they're good but Sams gets one star, they didn't help me out much.

It's good. It's not as heavy as I initially thought, so I would probably not suggest this rack if it isn't against a wall. The instruction manual doesn't show the exact same number of slots used for customizing shelf heights, perhaps off by 1 or 2. So just keep that in mind when assembling. Still definitely recommend this for the price I paid. I wanted to keep within a budget and it's only used to store totes in my basement, so this rack made sense for me. If I didn't have a budget or if I was using this to store heavy equipment in my garage I would look for something more heavy duty and sturdy.

flimsy rails... pins to connect the cross braces.. sams is using a different brand than they have in the past and it is definitley a down grade...get the gladiator unit... thats what sams used to carry.. ive bought atleast 5 of those units and they are great... go together easily and are sturdy... the members mark is a no no.. trust me-- i never rate products but after spending an hour putting this mess together i felt lead to help someone else... Sams -- if you read this---spend the money and go back to gladiator-- im sure it will need to sell for a little more but it is worth the money... your creating some angry customers this -not well thought out - product!!!