I have coveted this ice maker for some time. I LOVE chewable ice but I was hesitant to spend so much money on myself. Well, I’m worth it! Set up was quick and cleaning isn’t difficult or time consuming. There are 2 things that I wish were in the instruction manual. 1) there is no mention of the optional filter. I buy them from Amazon. I’ve used both the GE brand and the Glacier Bay brand. They seem to both last about 2 months. 2) I battled to set up the WiFi. I foolishly guessed I should use the Opal app but I eventually learned from reading a blog about something else that the Opal app is only for blue tooth. The correct app is called SmartHQ. The app is helpful as you can set a schedule and it tells you when the ice maker needs cleaning. I set mine up in my laundry room near the sink for ease of draining during cleaning, but you could easily use a bucket of it weren’t near a sink. It is a bit heavy to move. One thing I’m not clear on is the light, nothing in the manual describes the purpose for the light (off/dim/on) but I’ve read the blue light helps keep it clean. I have no idea if this is true or not??? As for noise, it really isn’t noisy. It makes some noise when making ice but I can’t hear it from the kitchen which is the room next door. Long story short, I love it.

I have been looking forward to my Opal purchase for a long while and finally bit the bullet a few weeks ago. My husband and I spent about 2 hours unboxing, setting up and cleaning before our first use. It was not a hard process, just a bit tedious. I love the ice and using it to fill my water cup every morning and night. My husband likes it, but doesn't love it for mixed drinks as it does melt quickly. It is so nice looking and fits under our cabinets well. I'm definitely thankful we went for the upgraded side tank version. We only need to refill every few days or so. This is best for a small family and not large gatherings. I easily use half of the ice on a morning that I fill my large water cup and make iced coffee.

I have two Opal ice makers (had one for home and one for my office which I brought home). I’ve used only distilled water, cleaned regularly with Opal cleaning kit, and have them set up properly. One unit has stopped working (suspect the ice bin switch) and I cannot get any parts or service help. The second unit is making a loud noise and I suspect it’s dying. My suggestion is to pay the extra money and get a professional unit like a Scotsman or Hoshizaki - these are “cute” toys but not real ice makers. Add to that GE bought Opal and as they say when that happens “GE, where great companies go to die”.

Love this ice machine you always hear people say oh you got the good ice well now I got the good ice Nice size great quality fits on your kitchen counter love that it came with the water tank as that’s how frequent I use it makes ice in as little as 20 minutes A little bit pricey but definitely worth it

Works great so far. I would recommend anyone who buys it to purchase the warranty. The first one I bought the fan stopped working and it kept saying add water when it was full of water. I had it replaced under the warranty. Final note it stopped working at the one year mark

The ice is amazing. The machine makes so much noise we can hear it upstairs with our bedroom door closed. I bought this on the 19th of October 2024 and returning tomorrow. The machine is so loud it woke my kids up. It sounds like belts/bearings grinding together. If I could give it 0stars I would. This is the 2nd opal in the last month. As much as my family loves the ice we will never buy another GE product ever again.

I love this ice! It’s great! It makes ice very fast! There are a couple of things I would change but they would not keep me from purchasing it! Would like for it to be easier to Refill or would like to connect to water supply. Also needs To be a drip less basket when you open for ice. Minor details.

Product arrived with a failure in the manufacturing of the water tank. They failed to glue the two halves together. Contacted support who told me I needed to return the entire product which is silly when only the external tank was a problem. Otherwise the ice maker works well. Our last opal only lasted 2.5 years so we will see how long this one last.

Keeps saying add water when there is plenty of water in both tanks, so stops making ice. This has been going on for two after I bought it. I keep unplugging it then unplugging it back in and will work for a few hours or days then the add water light comes back on, yet there is plenty of water. I won't buy another product from them.

We love the pellet ice that this machine produces. It does struggle a bit on heavy use days. The drip tray is an absolute must as the bin does drip a bit when you open it to get ice. My main issue is the loud motor when the machine is making ice. I am almost used to it but there is no mistaking the sound of the machine running.