We love the product but I feel that the cleaning process is a little intense. I would be better if the reserve tank was clear to see if anything was built up. The cleaning button feature isn't that great. Make a machine that handles the abuse from hard water

I love the size of the ice cubes and the amount of ice it makes but the machine makes a weird noise and is kind of loud. I am not sure if the one I got is defective because I know a few people that have it and I have never heard theirs make these noises.

This is my second Opal. We love the ice but the machine is very noisy and both only last about 2 years before they start to slow down on the ice making. They get hot and start to get very finicky. I descale once a month and keep it in a well ventilated area. I will continue to buy the Opal because we love the ice. The next one I will be buying the extended warranty for sure!!!!!

Had this unit for a little over a month. It makes enough ice to keep up with my needs plus ice to spare. The app which allows you to set a schedule to turn the unit off and on is super convenient and it is nice having ice made and waiting when I get home. Some have said they thought the unit was noisy, but I don’t think the noise is an issue. Sometimes when filling the side tank it will air lock and it shows the add water indicator when there is still water in the tank, but I’ve found by removing and reinstalling the tank and allowing it to bubble, the issue resolves itself. Overall, very satisfied with this product.

I was super excited that my husband let us get an ice machine because of the cost. After about a month, I feel it has paid off. No more weekly pickups of a bag or two of pebble ice from our local fast food drive-thru, or settling for the crushed ice (more so still big chunks of ice) from the fridge, because I have it at home. You get a nice amount within the first 20 minutes, it’s quiet, and so satisfying. Dislike: Cleaning Process.

[This review was collected as part of a promotion.] This is the first time owning a counter top ice maker unit. This GE Profile ice maker seems to be a really great ice maker!! Once you get it out of the box , you have all you need to set it up which also includes the instruction manual. A drip tray and scoop are also included. Follow the instruction to clean it before using it. This is self cleaning. Put it in self clean mode and it will go through the whole system with water to make sure all is cleaned properly. When it finishes the cleaning cycle, Unplug the unit, detach the hose and let drain in the sink. Its just that easy. Simple to operate yet very modern looking. It has some heft to it. No sliding around on the counter. Very stable. No raised buttons to work with. Light pressure touches gets it going. This unit comes is almost 17 inches in height so be sure you have the height room before making the purchase. Once set up, it starts to make ice pellets within 7-10 minutes which is remarkably fast! After the first drop of ice pellets, it continues do so every few seconds with another drop of pellets. I equate the size of the ice to the size of a gum drop. You can chew the ice easily. This would be amazing to use for a party when serving drinks without having to worry about running out of ice as it is continuously making ice with a side tank to help with volume if needed and great to have for everyday usage as well. This has a home on my counter top just like my tea kettle and coffee maker and is being used daily to keep our drinks cold in these hot Summer months!! BTW, this is also a "smart" appliance and allows for app connectivity . This feature is not something that I would personally use BUT it's available for those who like to operate and control appliances via smart phones.

I love this machine so much I showed my neighbor and she bought one too. My neighbor has the larger side reservoir which I wish I had because it seems like I am constantly refilling it because I use so much ice. It is a little noisy but I think that is to be expected for a countertop ice machine. The cleaning process is pretty easy the only downside occurs when cleaning. The machine itself is pretty heavy so it is difficult to move around for cleaning.

It worked and for 2 months. Now the pump has quit pulling water out of the reservoir. They sent me a fix to reset the pump. Apparently, it will be an everyday event if we’d like it to keep making ice. Totally unacceptable for a new unit. I did speak with someone at Onpoint. It took an hour on hold. Still no answer to the email request I sent on Monday.

The Opal 2.0 makes wonderful ice quickly and efficiently, but is prone to mechanical failure which cannot be avoided by simply frequent cleaning as instructed by the manual. Rather, users need to be told it must use only distilled water or the equivalent. Typical home drinking water filters won’t prevent scale build up that will render the machine inoperable notwithstanding regular cleanings in less than a year. Once the scale has accumulated the only remedy is to disassemble the unit and clean all internal parts that handle water with vinegar by direct application.

I really love this ice maker. My sister got tired of watching me drag bags of ice home from the grocery store, so she bought this for me for a Christmas present. I absolutely love the small ice nuggets. They’re produced fast and easy. I did have to set it up in my laundry/pantry room because it makes a bit of noise while making the ice but the noise doesn’t last very long.