We ordered our Opal 2.0 online. It arrived with seriously sturdy packing and in pristine condition. We had it up and running in about thirty minutes including initial cleaning. Directions were clear and setup could not have been easier. Within another half an hour, we already had a cupful of ice. The ice seems slightly denser than popular restaurant ice but, surprisingly, I think I prefer it. It holds up longer in soda, so less watering down, but still has that satisfying soft crunch. We could not be happier with it. If you are on the fence about this machine, just do it! It is pricey, but compared to it's commercial counterparts, this is a huge bargain.

Made a full bin of fresh crunchy ice right out of the box. The Manuel was easy to follow and we had crunchy ice within 30 minutes out of the box. One of the absolute best purchases I have made recently. Well made and easy to follow directions. Thanx GE

I bought this ice maker about 6 months ago it is great I love it. the only thing about it is the limit switch that tells it when the ice maker is full doesn't work too good, when the ice starts melting it doesn't come back on you have to open it and move the ice and then shut it again then it starts working but other than that it's wonderful I love it!

Get into it! Yes, Opal isn't cheap but when you've been home for a year, you need something to look forward to. At 4:30 p.m. party lights, party music and how party ice automatically turn on to let me know it's happy hour. Also, we unplugged opal to repaint the backsplash and it emailed me! It said it had been offline for 48 hours and to come check on it! It also provided me contact information if I had technical issues. If the robots are coming and they are like this, sign me up!

Th Opal 2.0 ice maker is a fabulous little ice maker. Dishing out wonderful small pellets of ice that we love putting in our drinks and water bottles. The device is not difficult to maintain, but make sure you clean it regularly or the machine will begin to make angry whirring and squeezing noises during the defrost cycle. Don't blame the machine, turn it off and follow the cleaning instructions and it will happily start working again with its minor whirs and gear sounds making ice again. .

I owned a nugget ice maker before this one (not GE brand) and I enjoyed it immensely…until it randomly stopped working. I finally caved after about a year of wanting this one and bought it. I definitely do not regret it at all. It's got a sleek design that looks fabulous on my counter. The water tank is super easy to remove and refill. The cleaning process is simple, if a little time consuming, and doesn't require purchasing any extra things to complete. The ice bucket slides in and sits very well. Even my 7 year old son doesn't have any problems with pulling out the bucket to get ice. I love that both the tank and the ice bucket have a pressure valve to release the water in them. It means the ice bucket doesn't drip all over the place when it's pulled out (my last one did!), and adding water to the tank is mess free since you don't have to worry about water dripping all over the place. As for the ice itself…perfect (Italian finger kiss). I couldn't ask for better ice. They're small and crunchy. I fill my 40 oz water bottle when I leave for work and I still have ice when I come home. My ice bucket is never empty because it refills so quickly. I enjoy the scheduled automation function and the fact that when the bucket is full, it won't start making ice again until the bucket is pulled out and put back into place. It gets a lot of “off” (down but not powered off) time throughout the day because of this function. I feel it will help preserve the machine through its life time.

Produces ice, but runs almost 24hrs a day and sounds just a bit quieter than an ice cream maker. Our kitchen is never quiet anymore. Ice is inconsistently melted/refrozen in chunks or expected pellet ice. And 3 days after I plugged it in, the app is told me it needs to be descaled. Family likes the pellet ice, but I expected a lot more given the price.

We love this! It makes ice so fast and replenishes very quickly as well. We decided to purchase a table top ice maker after the ice maker on our 3 year-old refrigerator broke for the 3rd time. It arrived just in time for Thanksgiving and all of our guests enjoyed having fresh nugget ice for their drinks and we were never without ice. It's not loud at all, and even once it's full, you still have ice left the next day if you have turned it off. I don't think I will go back to an ice maker in my fridge.

My friend had one and him/his family use it constantly. I decided to get one and wasted my time with two units. The first unit had a large screeching/grinding sounds (1.5 weeks after install) when the unit would first begin to make ice. The second unit would continuously cycle through making ice/defrosting but never made a nugget of ice

After 10.5 months, consistent issues started—it wouldn't produce ice, received add water errors. We have watched endless tutorials for trouble shooting, only ever used distilled water in it, and ran the clean and disinfect cycles monthly (every 3-4 weeks) as directed by the manual. Not worth the money