This was a replacement ice maker for us from another manufacturer. This ice maker is SO much quieter and produces much better quality ice! My wife loves this type of ice for all of her drinks and it works great to put in ice packs for those occasional sore muscles.

Great ice maker. Wonderful nugget ice anytime I want it. A little noises than I’d like, but the benefit of ice is worth it. Gone are tgd days of ice trays for us. I have the reservoir which is a must in my opinion. Only negative I’d say is noise and water drippings every time I open to get ice…..but we’ll worth it.

My husband loves the ice from this machine but I absolutely hate this machine. If you use it daily 1) it cycles each time you get ice 2) it’s loud and 3) you have to clean it every two weeks. The cleanings take about an hour because of the repeated rinsing to make sure there’s no remaining bleach. A few days before the “cleaning” light comes on, the machine makes a loud grinding noise throughout the day. The noise stops after the cleaning but returns about two weeks later. I do not recommend this product if you want to use it daily.

I was so in love with this ice machine. I love chewing on ice so this came in very handy. It was working great, however all of a sudden it stop making ice. Done everything it shows online from cleaning, to resetting, to disconnect for couple of day and still nothing. Very disappointed that it's so expenses and the warranty is only a year. Too expensive to have such horrible warranty. It's like it knows as soon as the year is up it will die on you.

This is a little noisy, but I guess that could be expected for making ice. My husband got this for our bar area, but it is way to big to put anywhere. Won't fit nicely under any shelves because it is too tall. Takes up a lot of counter space. And it is way too heavy to be lifting up out of a cabinet when you want to use it. We ended up with it in our laundry room and I just turn it on for the weekends. Just feels like I am using a lot of electricity to run this thing all the time. I try to empty the water out on Monday, but there is still water sitting in the machine that cannot be easily emptied. Hope this isn't gorwing bacteria or mold. It is nice having ice of the weekends to grab. And the ice is nice and made quickly. Though I feel like it is more trouble than it is worth. Would have preferred to have one built in to cabinets and hooked up to a water supply. My husband really likes having this kind of ice though.

It works well and was simple to set up and the ice is amazing, only problem is the cleaning. When researching the product I read it would need to be cleaned every 3-4 weeks. After one week the app said the machine needed to be cleaned. For reference, I only put pre filtered water into my opal and it still requires weekly cleanings.

[This review was collected as part of a promotion.] Gone are the days of filling up ice trays and spilling water everywhere. Now I have an awesome ice maker with that coveted Sonic-esque ice! Setup was a breeze. It lets you know when it is making ice and when it requires additional water, which is a very easy process. The ice capacity in the core machine is great and the side attachment gives you even more capacity. Ice for days!

We bought the version before this latest one and it makes great ice. It is just a constant headache to keep running. Using distilled water yet have to constantly clean it or it runs for a while and shuts off. Most other users I’ve seen get about two years until it just wont work at all. It’s far too expensive to have such poor reliability.

i am so upset with this machine. the ice itself is lovely. however, i cannot enjoy it due to the high pick shrieking that this device makes. i have tried to trouble shoot everything! no luck. this was so close to being perfect - instead, it’s a torture device!

Makes great nugget ice. A little slow but what you would expect from a countertop ice maker. As written in other reviews, I haven’t been able to connect to WiFi. The WiFi symbol appeared at first then vanished. I tried unplugging to reset in hopes of a reappearance. Didn’t work. Unit is relatively quiet and seems to perform well so far.