I have not owned product long enough to determine quality of product; HOWEVER, if the difficulty in registering the product and the amount of cleaning needed for coming new out of the box are any indication. The product will NOT be worthy of even one star.

Soft chewy ice perfect for cocktails and everyday drinks. Fast. Quiet. Easy to set up. Love it! The ice keeps well in a plastic bag in the freezer so you can make several batches, freeze it for later and then turn the machine off. I run mine once or twice a week and have plenty of ice.

I have wanted to purchase a pellet ice machine every since I saw one at a home that I was selling. She loved her ice machine & I had ice envy! So fast fwd a few years. I bought myself one since my husband couldn’t get my slap in the face hints. At least a pricey ice machine didn’t bother him either. Nobody else in my house likes the ice because they think it waters down the drink quickly. But I love this machine & it’s been a year since purchasing it. I even took it on vacation!

Love this machine! On hot summers we enjoy slushies or cold lemonade. And it even came in handy when I had knee surgery. The only downfall is the hard water calcium build up even with using filters causes mechanical issues. We are on our second one and it’s definitely worth buying extended warranty when you purchase your machine. I got my first ice machine over 2 years ago and convinced my aunt to get one too, we both love them!

Should have purchased long ago! Have even driving to Sonic weekly to pick up nugget ice and got tired of it so ... after seeing that GE owned this product now, decided to purchase. (Hadn’t before due to customer service issues with the original company.) This produce makes better ice thanSonic and I no longer have to worry about running out. Also, the app is helpful as it allows one to set a schedule to have fresh new ice ready. 5 stars (so far!)

Love this ice maker- what a wonderful addition to my kitchen! Pros: amazzzzing ice, fits on counter top easily, LOVE the additional water tank, refills rather quickly, I like that it essentially recycles the water of older ice that wasn't used Cons: a little noisy- there is some vibration from the back of the unit that can be silenced with tapping it lightly- but it is a small frustration, ice closest to the bottom is harder- but that was expected of me- I like the softer chewy ice- so overnight sometimes the ice on top isn't as soft as I would like... not a complaint- just an observation

[This review was collected as part of a promotion.] First impression: This unit is sleek and modern looking. It would look great in any kitchen. It is big! It turns out our upper cabinets were installed lower than is standard so it didn’t fit in the original spot I had in mind but can sit on a freestanding cabinet we had. It is heavy so initially moving it to drain into the sink during sanitizing was sort of a pain. The ice it makes is awesome. I love nugget Ice! It cools down drinks fast and it is nice to eat. It made ice pretty quickly though it did start out wet and slushy at the start of the cycle. Read your manual carefully at the initial setup. I accidentally attached the wrong hose to the side tank and made a huge leak (all my fault—this was CLEARLY labeled and emphasized in the directions). I think the sanitizing process will seem easy now that I’ve done it once but I felt a little overwhelmed the first time through. Operation is easy and straightforward. Overall, I highly recommend this unit if you are in the market for a countertop ice maker!

My original opal only lasted 2 years even though I took meticulous care. The pump gave out. I only wish it was easier and cost evlffective to repair them.....I hope this one does better! First impressions are great. More intuitive, great ice, and more aesthetically pleasing.

Makes great ice for drinks. We use it at our Hawaii home for individual drinks and use our fridges ice maker for ice chests and blender drinks. You will need a more industrial ice maker if you currently use a lot of bagged ice or fill ice chests often.

I bought this machine about 4months ago and have been obsessed since. I love ice especially the “good ice” this ice machine has been wonderful. I live the ice alone or in my iced coffee. I also love that I am able to do basic controls from my phone so even at work I am able to turn the machine on and off! I recommend this to all my friends and family!