I would give it five stars because of the quality and amount of ice it makes except the design of the machine where the buttons are is poorly designed. Also the cleaning button constantly flashes. With the GE app there is no way reset it after descale it. Ice is great, design needs improvement.

When the product works correctly it is great. 1 st one started making a squealing noise after 4 months. Received replacement that would not make ice at all. Have received 2 nd replacement that makes ice but not as well as first, some nuggets and a lot of slivers. Would return this one also, but working with the return department was difficult so I am just going to live with what I got.

Picked one up at good will still had the plastic protector on the cord 15 dollars. Never used, soaked it in vinegar and used a cleaning tablet. Then I had to purchase a side water container. Run the water I use thru a britta. Also got a filter for it. Runs like a champ love the ice.

"Cleaning" indicator started flashing on and off a couple of weeks after start of use. The indicator doesn't stop flashing even after a cleaning cycle is run. It doesn't seem to stop the machine from functioning however it is slightly annoying, sort of like a CEL in a car. Is there a fix for this? Online reviews say this is common glitch in the unit's software but no fix yet so it seems.

I thought it was the most amazing product Id ever owned until the warranty was up and I had to take it apart and clean it. Id been using vinegar and bleach alternately but it would show mold almost immediately so I finally took it apart and GROSS doesnt even come close! It was so bad on the inside...bleach didnt help!

So I have had it about 2 weeks and so far I’m loving it. It makes ice fast , I use only distilled water, when I wake up in the morning I have ice all ready for my iced coffee. The machine is large so make sure your counters are big enough for it. Makes little noise too . I wish it came with a holder for the ice scoop .. ordered one separately

Absolutely love this machine. It is quieter than the built in ice maker on my GE frig and I love the nuggets it produces. The additional water reservoir is a must have. Even with little ice use, without the reservoir, you’d be refilling the after twice a day. It’s making and keeping up with two people that frequently use ice. It makes ice quietly and quickly and looks great. It’s nice to have the WiFi connectivity to keep up with maintenance but I’ve not needed it. Still, it’s nice have all of my appliances on one app. The drip tray is a must because when you pull the ice drawer out it will ALWAYS drop water. I would like to see less water mess when pulling out the drawer but I’ll accept it with the drip tray, though I’d like to see the drip tray attach in a way the reservoir stand does. As it is now, the drip tray can easily be knocked out of position, even off the counter altogether. There are only two things I’d like to see. One is scoop storage. I’ve seen mention of a magnetic device that holds the scoop on the side of the machine but obviously mine didn’t come with it, which is disappointing for the price. Secondly, I think a, aluminum or stainless steel scoop would have been preferable to the plastic one, but those two things are far from deal breakers.

Overall a very good product. This unit runs all the time and is not quiet. We had to move it from our bar to the pantry bc we could hear it during the night. But it makes ice quickly and we love the pellet ice. I would buy this item again.

I've had this for three years and it's a good product. Only issues are with cleaning in which is not an easy process. It tends to build up scum in the water bin often.

I would like to give it more than one star because I was really hoping it would work. I had the ice machine for less than three days. It did not get put together until the second day it ran for less than 12 hours before it started malfunctioning, it put itself into a defrost mode, even after being turned off for more than 24 hours all at all very sad.