We are sorry to hear you experience, and we would like to give you some information. If you unit stops operation and troubleshooting is not working, we recommend calling our Opal team at 866-907-6718.

Hello - Thank you for checking in and leaving your feedback We love the feature that it creates the perfect-size ice pellets for your beverages. The set up is super easy and it begins to make ice immediately. The components of the ice maker power on at different times during the ice-making cycle. There will be some noise associated with the running of these components. Please refer to the article in the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 We hope you will thoroughly enjoy hosting family and friends with this handy appliance in your kitchen. -Charlie@GEA

Hey Bob malarkey, we're excited for you and your new ice maker! We couldn't be happier to have you in our GE Appliances family. Guy@GEA

Hi there and thank you for being part of the Opal family. We're happy to hear you have been enjoying the good ice for quite some time now but apologize for the noise. To keep the ice maker running its best and quietest, be sure to complete the cleaning cycle regularly. Please let us know if you have any more questions. - John@GEAppliances