We only want the best from our appliances, and we want to help with your Opal. You can find cleaning instructions at the link below. https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060634 If you continue to have issues, we encourage you to reach out directly to our Opal support team. They can be reached by phone at 1-866-907-6718.

It is so awesome to hear that your Opal is one of your favorite appliances! This is really great. We do understand that it can be discouraging when it operates loudly, though. Your new icemaker may make sounds that are not familiar - the good news is that most of these sounds are completely normal. Hard surfaces like the floor, walls, and countertops can amplify these sounds. There's a list of noise descriptions and sources on page 14 of the owner's manual that may be handy to check out: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf&_ga=2.103330118.7190747.1646663373-1156894598.1645713472. If you need anything moving forward, please reach out to us! We're here to help and we are really grateful to have you in our GE Appliances family. All the best, Kelsey@GEA

Hello, We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your ice maker is leaking water and ruined your floor. That is the last thing we want when someone chooses our appliances. We recommend referring to the troubleshooting steps at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641 If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718. Please contact us again if you have additional questions or concerns. -Charlie@GEAppliances

Hi there, thanks for taking the time to write a review and for choosing GE Appliances. We love to hear that your family can have an abundance of ice without having to go out to buy it! If you have any questions about your ice maker, please reach out to us at our social pages. Take care, Emily@GEA