We'd like to assist with this issue with your new Opal's cleaning light. We recommend ensuring you're following the full cleaning procedure, as detailed starting on page 7 of the manual; that's linked here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. If you've gone through that full process and still see the light, we recommend disconnecting the Opal from power for three to four hours before reconnecting, to reset it. We'll also be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience, so we can assist.

We’re glad to hear you’re happy with the ice nuggets your Opal produces, and we’d like to address the issue you’re having with sound. Water hardness can result in a calcium build up that may cause sound, and we recommend using distilled water in your Opal to help reduce build up. Distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. These other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduce the solidification of scale. We also suggest cleaning the Opal according to the instructions starting on page 7 of the manual; that’s linked here: https://images.salsify.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. The cleaning and descaling process can often help with an issue with sound. We have information about sounds you may hear at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276. If you think the sound you’re hearing isn’t normal, then among the other tips we recommend ensuring there are at least 4” of clearance in the back, on both sides, and above the Opal and that the side tank isn’t covering a vent. We also recommend disconnecting the unit from power for 3 to 4 hours before reconnecting, to reset it. We’ll be reaching out over email to discuss this situation with you further. We look forward to hearing back from you, so we can assist with your situation.

If you have the scale inhibiting filter installed, try removing it and descale and sanitize the unit as mentioned in the Owner's Manual on pages 7-9 - https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf - Please contact us directly if you continue to have an issue.

Thank you for your feedback about this small appliance. We apologize for what you have experienced. If after checking the recommended tips then please call 1-866-907-6718 for any service concerns. We appreciate your patience during this ordeal. Geoff@GEA

We appreciate your feedback on the water supply for the Opal, and we will be sure to share your thoughts with the product teams for further review. Please note, this specific model does not come with the ice scoop holder.

We advise you to contact our Opal Support team again by calling 1-866-907-6718. They can also be reached at the link here: https://www.geappliances.com/ge/service-and-support/small-appliance-returns.htm

We'd like to help out with your Opal not producing any ice. We are glad to see that you've already tried some troubleshooting. We also recommend trying out the steps in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435 We also will be reaching out over email to collect additional information and offer assistance. Please respond at your earliest convenience.