If you have the scale inhibiting filter installed, try removing it and descale and sanitize the unit as mentioned in the Owner's Manual on pages 7-9 - https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf - Please contact us directly if you continue to have an issue.

Thank you for your feedback about this small appliance. We apologize for what you have experienced. If after checking the recommended tips then please call 1-866-907-6718 for any service concerns. We appreciate your patience during this ordeal. Geoff@GEA

We're glad to hear you love the ice, and we'd like to address the issue you're having with sound. We have information about what sounds you may hear on page 14 of the manual; that's linked here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. We also have an article discussing what sounds you may hear, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276. If the sound you're hearing doesn't seem to be normal, we recommend going through the full cleaning and descaling procedure described starting on page 7 of the manual; that can often help with an issue. We also suggest disconnecting the Opal from power for three to four hours before reconnecting, to reset it. We’ll be reaching out over email to discuss this with you further. Please respond at your earliest convenience, so we can assist.

We'd like to assist with this issue with your new Opal's cleaning light. We recommend ensuring you're following the full cleaning procedure, as detailed starting on page 7 of the manual; that's linked here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. If you've gone through that full process and still see the light, we recommend disconnecting the Opal from power for three to four hours before reconnecting, to reset it. We'll also be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience, so we can assist.