The ice is great for all the ice lovers out there. But beware this thing is plagued with problems that eventually arise. Loud noises as parts quickly wear, leaks, weird sludge it makes, all right out of warranty, naturally. Only 1.5 years in before I have to tear the thing apart to replace parts.

It's a great product only when it's working for the short period but when it's not working it's trash! Barely worked for over a year, had to have the first one replaced. Second just out of warranty and won't stop making a loud noise! They won't sell you new parts for machine! Complete trash! No help. A 500 dollar product should last longer than a year or even over year and half. Ridiculous.

I am SO jealous of all the great reviews for this product. We have been working with GE Customer Support for nearly 3 months now on either repairing or replacing our Opal icemaker. We purchased this in May and by August, it had stopped making ice. GE sent us another one (took nearly two months to arrive). This one (apparently a refurbished unit) didn't work either! We loved the wonderful Sonic-like ice during the FOUR MONTHS it actually worked.

Very very unhappy with this product. Four of our family households own this ge nugget ice machine and two have broken. I would definitely not recommend this to anyone especially for the price! So disappointing that ge can't figure this product out.

While at first we loved this ice maker, it is perpetually moldy at the bottom. We clean it out at least weekly (with bleach!) & only put Brita filtered water in the reservoir. It is incredibly frustrating as the ice holder always has mold at the bottom. We even took it apart and clean the insides and replaced tubing. It is not easy to clean and it doesn't seem like considerations for cleaning were ever acknowledged in the manufacturing of this product. No way others don't have the same issue and we regret this purchase.

I love this ice maker! Makes the good Sonic ice and it makes it fast. Well worth every penny. I read a lot of the reviews & most complained that it's loud, but honestly, unless you sleep in the kitchen, I don't see why it's a problem. If you are on the fence about buying one, just DO IT you won't be disappointed. We'll worth every penny.

Easy to set up, clean, and get going. However, after 2 days the ice bucket got bumped as we were refilling the water and it cracked when it hit the floor and broke off the grey handle. I called support and all I got was, sorry, you can buy a new one. Returned it. If you have kids or pets be careful, the parts break easy.

We experienced difficulties with two competitor machines, (smaller in size.) We discovered this item from GE and appreciated the additional year of service at no added charge. We had to step up to make the purchase, but once it arrived and got going; we've never looked back. It works very well, produces good ice, and we've had no issues whatsoever. Visitors seem to enjoy its presence and ultimately find their own excuse to use it themselves. No regrets and glad we decided to spend the extra money to avoid the bi-annual replacement of less expensive competitor products that hardly process 1/4 of the ice this machine does…

[This review was collected as part of a promotion.] This is the first time owning a counter top ice maker unit. This GE Profile ice maker seems to be a really great ice maker!! Once you get it out of the box , you have all you need to set it up which also includes the instruction manual. A drip tray and scoop are also included. Follow the instruction to clean it before using it. This is self cleaning. Put it in self clean mode and it will go through the whole system with water to make sure all is cleaned properly. When it finishes the cleaning cycle, Unplug the unit, detach the hose and let drain in the sink. Its just that easy. Simple to operate yet very modern looking. It has some heft to it. No sliding around on the counter. Very stable. No raised buttons to work with. Light pressure touches gets it going. This unit comes is almost 17 inches in height so be sure you have the height room before making the purchase. Once set up, it starts to make ice pellets within 7-10 minutes which is remarkably fast! After the first drop of ice pellets, it continues do so every few seconds with another drop of pellets. I equate the size of the ice to the size of a gum drop. You can chew the ice easily. This would be amazing to use for a party when serving drinks without having to worry about running out of ice as it is continuously making ice with a side tank to help with volume if needed and great to have for everyday usage as well. This has a home on my counter top just like my tea kettle and coffee maker and is being used daily to keep our drinks cold in these hot Summer months!! BTW, this is also a "smart" appliance and allows for app connectivity . This feature is not something that I would personally use BUT it's available for those who like to operate and control appliances via smart phones.

Makes great ice when it's working. I'm on #6. These things are horribly unreliable. Good search it. Pumps fail because haier uses cheap pumps. The fans will go as well and it will stop producing ice. If you get a year you are lucky. Buy an extended warranty because you will need it.