My brother bought one last year and it is great. Works well. I bought one on his recommendation and it is the “new and improved “ model. But, it is not as good. I had to return the first 2. This is my third try. The main problem is the defrosting. It defrosts when it does not need to do so. I turned it off last night. Sat for 10 hours. I turned it on this morning and it started making ice. After it's first dump, it started defrosting. It has been on 4 hours now and the bin is not half full and it has defrosted at least twice. Do not buy. I am going to give this unit a few more days then return. The ice is great! Taste great and is soft and easy to chew. I love the ice - hate the units inability to function. GE should “recall” them and fix the defrosting problem. Also, on defrost, the unit sometimes squeaks really loud. Like a baby crying. That loud!!

Easy to set up, clean, and get going. However, after 2 days the ice bucket got bumped as we were refilling the water and it cracked when it hit the floor and broke off the grey handle. I called support and all I got was, sorry, you can buy a new one. Returned it. If you have kids or pets be careful, the parts break easy.

This is a awesome product. I love crushed ice and most of the ice machine I looked at had large cubes. These are like SONIC ice. The only fall back is it is not a freezer. You must take it out when it is done and put it in your freezer But I love ❤️ this product.

It's a good, useful product. The most negative thing about the Opal is they don't last long. We are now on our 4th in less than 3 years. Forget about having it worked on by a GE appliance repairman is your area. They won't touch it. It has only a 1 year warranty. If you have issues and callGE, they give you a number for Opal. The one we did have,just a tad over 1 year old, quit working last week. I filled out a form on their website and have yet to hear back. A lot, lot, lot of money for a product with such a short lifespan. Granted some folks get a longer lifespan use, and for them I'd say, you're the lucky ones.

The ice is great for all the ice lovers out there. But beware this thing is plagued with problems that eventually arise. Loud noises as parts quickly wear, leaks, weird sludge it makes, all right out of warranty, naturally. Only 1.5 years in before I have to tear the thing apart to replace parts.

[This review was collected as part of a promotion.] This is the first time owning a counter top ice maker unit. This GE Profile ice maker seems to be a really great ice maker!! Once you get it out of the box , you have all you need to set it up which also includes the instruction manual. A drip tray and scoop are also included. Follow the instruction to clean it before using it. This is self cleaning. Put it in self clean mode and it will go through the whole system with water to make sure all is cleaned properly. When it finishes the cleaning cycle, Unplug the unit, detach the hose and let drain in the sink. Its just that easy. Simple to operate yet very modern looking. It has some heft to it. No sliding around on the counter. Very stable. No raised buttons to work with. Light pressure touches gets it going. This unit comes is almost 17 inches in height so be sure you have the height room before making the purchase. Once set up, it starts to make ice pellets within 7-10 minutes which is remarkably fast! After the first drop of ice pellets, it continues do so every few seconds with another drop of pellets. I equate the size of the ice to the size of a gum drop. You can chew the ice easily. This would be amazing to use for a party when serving drinks without having to worry about running out of ice as it is continuously making ice with a side tank to help with volume if needed and great to have for everyday usage as well. This has a home on my counter top just like my tea kettle and coffee maker and is being used daily to keep our drinks cold in these hot Summer months!! BTW, this is also a "smart" appliance and allows for app connectivity . This feature is not something that I would personally use BUT it's available for those who like to operate and control appliances via smart phones.

I am SO jealous of all the great reviews for this product. We have been working with GE Customer Support for nearly 3 months now on either repairing or replacing our Opal icemaker. We purchased this in May and by August, it had stopped making ice. GE sent us another one (took nearly two months to arrive). This one (apparently a refurbished unit) didn't work either! We loved the wonderful Sonic-like ice during the FOUR MONTHS it actually worked.

I never write reviews, but in this case I'm making an exception. I want to forewarn potential purchasers. I got an ice maker for my wife for Christmas and was really excited for the machine because my wife loves pebble ice. The ice this machine makes is really great pebble ice. The problem is that within two weeks of setting it up, carefully following instructions, the machine began to make the loud screeching noise that some of the reviews have referred to. The noise wouldn't go away even when I turned the machine off. I had to unplug it to get the noise to stop. The ice was so good I decided to give the machine another try, but not much later had the same thing happen. Within just a few weeks of setting up the machine, I had probably 5 or 6 incidents of the noise that in most cases wouldn't go away unless I unplugged the machine. And it's not just a small, annoying noise; it's a loud screeching/high pitched humming sound. I have no idea what causes the noise -- I'm not an engineer -- but this is to me definitely a design issue. It sound like maybe the machine internally creates a vacuum of some kind which makes the noise. Anyway, as good as the ice this machine makes, I would definitely urge you not to buy it. If it actually worked without the noise, it would be well worth it, but the noise makes it not tolerable. Really too bad.

Just got my new Opal ice machine installed and it's kicking out ice within 20 minutes of the install. Ice is just perfect for that crunch monster inside me!! It's going to be a great asset to my kitchen. Thanks GE for a great appliance. Been waiting on a good ice machine for a while!!

This ice maker works when it does. Lasted me 2 maybe 3 years before failing. Absolutely not worth the money. Save your money and buy something cheaper and it will most likely last longer than this junk. Ended up throwing this 700 dollar ice maker in the dumpster.