It's a great product only when it's working for the short period but when it's not working it's trash! Barely worked for over a year, had to have the first one replaced. Second just out of warranty and won't stop making a loud noise! They won't sell you new parts for machine! Complete trash! No help. A 500 dollar product should last longer than a year or even over year and half. Ridiculous.

Easy to set up, clean, and get going. However, after 2 days the ice bucket got bumped as we were refilling the water and it cracked when it hit the floor and broke off the grey handle. I called support and all I got was, sorry, you can buy a new one. Returned it. If you have kids or pets be careful, the parts break easy.

While at first we loved this ice maker, it is perpetually moldy at the bottom. We clean it out at least weekly (with bleach!) & only put Brita filtered water in the reservoir. It is incredibly frustrating as the ice holder always has mold at the bottom. We even took it apart and clean the insides and replaced tubing. It is not easy to clean and it doesn't seem like considerations for cleaning were ever acknowledged in the manufacturing of this product. No way others don't have the same issue and we regret this purchase.

I love this ice maker! Makes the good Sonic ice and it makes it fast. Well worth every penny. I read a lot of the reviews & most complained that it's loud, but honestly, unless you sleep in the kitchen, I don't see why it's a problem. If you are on the fence about buying one, just DO IT you won't be disappointed. We'll worth every penny.

It's a good, useful product. The most negative thing about the Opal is they don't last long. We are now on our 4th in less than 3 years. Forget about having it worked on by a GE appliance repairman is your area. They won't touch it. It has only a 1 year warranty. If you have issues and callGE, they give you a number for Opal. The one we did have,just a tad over 1 year old, quit working last week. I filled out a form on their website and have yet to hear back. A lot, lot, lot of money for a product with such a short lifespan. Granted some folks get a longer lifespan use, and for them I'd say, you're the lucky ones.

Makes great ice when it's working. I'm on #6. These things are horribly unreliable. Good search it. Pumps fail because haier uses cheap pumps. The fans will go as well and it will stop producing ice. If you get a year you are lucky. Buy an extended warranty because you will need it.

Bought this for my wife for Christmas. Installed it dec28th, 2020. Fast forward 3 weeks and now everyday it has a horrid loud whining/squeaky sound that last for 15-30 minutes. Quits for a couple of hours then starts back at it again. I have tried to call the numbers given for tech support and had to wait on forever hold twice. Then the last time I called I got hung up on. Hopefully someone reads this and actually pays attention. I will be calling until I get this product fixed/returned or replaced.

First, very good ice. Good soft porous texture that allows for your drink to seep in and soft to crunch so your dentist will be happy. Second, though the machine is designed to run 24/7, I found that by having an existing refrigerator with an ice maker/dispenser, I turned off the existing ice maker in my fridge and make ice once a week and pour this nugget ice in the bin. Works perfect for our family. A few tips I learned: by using the filtered water dispenser on the refrigerator to fill the Opal ice maker, I use filtered water without the need to buy the filter for the Opal. Once I make a hopper of ice, I put it in a plastic bag in the freezer while I'm making a second hopper of ice. Once that is ready, take out the plastic bag, drop it on the counter a few times and then pour it in your freezer ice bin (this keeps any ice that was still a bit wet in the Opal from sticking together). Also, when your done, you can wind up with an extra bag of ice in your freezer should you run low before making more. Overall, great product. Cleaned easy when it said to descale (but I didn't notice any buildup anywhere that I could see), runs quieter than our dishwasher and, like I said, we only use it for 10 or so hours a week. Love it!

This ice maker works when it does. Lasted me 2 maybe 3 years before failing. Absolutely not worth the money. Save your money and buy something cheaper and it will most likely last longer than this junk. Ended up throwing this 700 dollar ice maker in the dumpster.

This product is worth every penny! My wife and children love to eat ice and our ice maker in our fridge just couldn't keep up. I was constantly going to Sonic to get them ice. Now they just walk over to the counter and scoop out as much as they want!! They are completely hooked. The ice never sticks together, never runs low and constantly recycles itself! It really is a great product! Do yourself a favor and BUY one! You won't regret it!!