Hello. Thanks for sharing your feedback. We hate to hear of the experience you have had with your Opal. We can understand how much of a headache this must have been, and we apologize for the inconvenience. One of our agents will be reaching out to you via email to investigate this issue further. Please keep an eye out on that email and respond at your earliest convenience. We look forward to speaking with you! -Krystal@GEA

Hello- We appreciate you taking the time to share your review. We are sorry that you are having an issue with your Opal Ice Maker. We can understand how upsetting it is when a new appliance isn't working well for you. This is such a great model that truly has the best ice and we want to help you get it working again. Please take a look at the troubleshooting tips in the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628&_ga=2.88717723.1273034755.1681147056-2092837760.1668014705&_gac=1.247269808.1680825266.EAIaIQobChMI4u6V_7mW_gIVqBNMCh13ugatEAAYASAAEgIjgfD_BwE We hope this helps and your Opal is working again for you soon. For parts or warranty, contact myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. If you have any questions in the future, please let us know. We are happy to help! Joyce@GEA

Hello there - We are thrilled to know that your ice maker is working great! We do apologize, though, that the storage capacity is lacking. We can see how discouraging this must be. Please know that your unique perspective is very valuable to us and we really appreciate you sharing this feedback. In fact, our small appliance design team often takes comments like yours into consideration when designing future models. Thank you so much for your candor. If you need anything in the future, you know where to find us. We're always happy to help! All the best, Kelsey@GEA

We are happy to hear that you are enjoying the concept of this icemaker and its quality. Keeping this unit clean is imperative to the success of this machine. To keep nugget ice tasting fresh and ice maker performing properly, descaling/sanitizing is highly recommended. We have provided some cleaning instructions for this unit on page 7 of the Owner's Manual at the link below. https://products-salsify.geappliances.com/image/upload/s--5xxXyJkk--/a656dd8264a1786411b2865c10956f3e46f3598f.pdf

Hello Cold up north, thank you for your review. We’re glad to hear that you have been overall pleased with your new Opal Nugget Ice Maker. We are sorry, though, that you have not been pleased with the noise level. We understand how that would be frustrating and have passed your comments along to our Opal design and development team. We're always happy to help should you have any questions about your appliances. Welcome to the GE Appliances Family!

We're glad to hear that you have your replacement and it is working well for you. Thank you for giving us a second chance.