We owned the 1st generation Opal Ice Maker and it was great! It eventually quick working and we started to pass on buying a new one because of the cost. We enjoy pellet ice so much, we took the plunge and bought it. Was the BEST CHOICE we made. Everything about the ice maker is improved and a joy to have. What I like best, is how easy it is to clean...I actually look forward to cleaning it vs. the old maker.

We did out research for about 4 months on ice makers and so glad we went with the opal. Besides the beautiful color that looks amazing on our kitchen counter, it's perfect ice! The best part about this is: makes ice quickly, if you connect it to your phone you can turn it on from your phone, any ice that melts that water just gets reused. We love it and highly recommend it!

ADDED one month after use: Icemaker is now making a random squealing noise when producing ice. Not a fan. I recently ordered this to upgrade my other countertop nugget maker. I'm absolutely addicted to nugget ice. PROS: Large Reservoir Easy to fill Light Wi-Fi connection Easy to get ice Keeps Ice Frozen for a long time, insulated CONS: Heavy (almost 40lbs) Large (very big footprint) Small ice Reservoir Louder than I was expecting You MUST use the drip tray Overall I really like the convenience of this ice maker coupled with the quality of the brand name itself. It wasn't hard to hook up. However, it is much louder than my previous model you can definitely hear it when it is running. When the Ice Reservoir is pulled forward any water that is underneath the ice container will drip onto the ice tray. Be aware that it must be installed or you could potentially mess your countertop up.

This new Opal ice machine is incredible!! The bite size nuggets are great. The door to open the ice machine now stays open so you don't have to constantly hold it open or remove it to get ice. The machine is so quiet that you can't even hear it when the ice drops. I highly recommend this ice machine.

This unit was quite in operation, works as promised, the manual needs updating to explain how to clean interior storage tank that feeds water into freezing auger. I have run this unit for 2 years constantly. You tube cleaning videos were very helpful.

Bought the product for my husband because he's one of those that has to have tons of ice with all his drinks (even if his drink is already cold). He absolutely loves it. He loves the ice size and is a complete fan now. Now my refrigerator ice-maker won't have to struggle keeping up with supply and demand from my husband's obsession with ice.

Been looking for an ice machine that makes Sonic ice. This is it. My wife said this is the best gift I ever bought her. Easy to use, and makes a lot of ice rather quickly. We have a family of 4, and we have never ran out of ice, or even came close to running out. Some reviews said it is loud sometimes, but it isn't any louder than our fridge. Great product, so far so good. We all love it.

[This review was collected as part of a promotion.] Not only does this appliance look great, it works great as well. This makes the perfect ice to satisfy all your drinking needs. It's easy to use and install. Comes with an excellent user guide, which provides good clear instructions for everything. It's quite attractive with the clear plastic and brushed stainless steel, it fits right in with all my other appliances. It's much quieter than expected with just barely an audible hum during operation. This is a rather large (and heavy) ice maker but it fit perfectly fine underneath my cabinets. This unit is not refrigerated, so as ice collects into the bin it will slowly melt, however the water gets recycled back into the machine and will be reused to make more ice. My only complaint is how long it takes to complete an ice making cycle, it takes literally hours for it to fill the bin with ice. Not a big issue but you definitely need to plan ahead if you're going to need ice, however if you dump the ice into a bag occasionally and freeze it you'll always have ice on-hand.

We are making a lot of ice. The machine is quite and working well. The nugget ice is very popular in our home. Production keeps up with our day to day consumption. On an day to day basis there is extra ICE. We will bag extra ice for events like having company over and when we are serving up a larger volume of icy beverages.

I love it when it works but despite all my efforts of troubleshooting, Phone calls, cleaning it constantly goes into defrost mode several times an hour and more times a day than I can count. I've had the problem since the first week of my purchase and it still continues. Would not recommend.