We'd like to assist with your Opal's cleaning light staying on. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.

We would like to help and provide some information. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale. It is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit. Our products are designed with durability in mind, and we use high-quality materials to manufacture our appliances. If you ever need assistance with your product, we’re here to help.

Hi, We're so sorry to hear your Opal ice maker has stopped working and know this must be disappointing to wait 6 weeks for a replacement. We suggest you contact our Opal Ice Maker support team at 1-866-907-6718. If you prefer, they can be reached at myopalservice.com. They will be happy to look into this further for you. Thanks for your feedback. - Sharon@GEA

Hi - We are truly very sorry for the issue you're having with your Opal icemaker. This is not the owner experience we want for you and apologize for your disappointment and inconvenience. The deposit you've mentioned is only required if you want a replacement unit sent prior to the return of the original unit. To avoid the deposit requirement, please return the unit per the instructions of the warranty center and they will in turn ship you a replacement unit. If you have additional questions please call the warranty center directly at 1-866-907-6718. Kind Regards, Vikki@GEA

Hello Kel20, thank you for your review. We are sorry to hear of the concern regarding your Opal Nugget Ice Maker. We appreciate your feedback and will pass it along to our Opal product team for future improvement.

When your Opal is in need of defrosting, it may start to squeak as ice builds up around the mechanisms. The defrost cycle is automatic, and may take 30-45 minutes to complete. More frequent squeaking many indicate the need for a deep cleaning using white vinegar to remove internal mineral scale buildup. We also recommend checking to be sure you have a minimum of 4" of clearance on all sides, back and at the top for good air circulation. Also check to be sure any vents on the sides or back of the unit aren't blocked. Additional information regarding descaling or sanitizing can be found in the online Owner's Manual - https://images.salsify.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. Please contact us again if the squeaking persists, becomes more frequent or gets louder.

Thanks so much for taking the time to share your experience with your Opal. We're sorry to hear it needs replaced and hope you are taking advantage of the warranty by calling 1-866-907-6718. Please let us know if you have any questions or concerns. - John@GEA

We're here to support you with your Opal. We see you have been working with a case manager regarding a replacement and the issue is currently being resolved. Please reach out to your case manager via email if further assistance is needed.