I could never find what I wanted, when it came to the nugget ice maker and tried different brands and pricepoints - I finally realized this was the product I was looking for when at a friend's house and saw his. Looks good on the counter, easy to care for, produces ice faster than any other brand and maintains the ice when not running. It is perfect. I think it is the only perfect appliance I have ever purchased.

The ice is exactly what I wanted and it is plentiful! Mine does not have the side water bottle and I will likely add it as I run out of water often. The only complaints keeping it from being a 5 star are: 1) it dribbles a lot of water as I scoop ice and needs to wiped and mopped up! 2) it is louder than I had hoped! 3) it is super heavy and awkward to maneuver for the recommended weekly cleanings!

My wife has always loved the "best ice" in her drinks. She will drive way out of her way to get some from Sonic or at a gas station that has the "best ice!" Surprising my wife with this Ice Maker for our 36th Anniversary was a HUGE win. In fact, I get "points" each time she uses it!

We are absolutely loving the icemaker. It has the small, pebble-like ice that we like. My family goes through ice like there is not tomorrow...with the side bin for water this machine keeps up quite nicely. It fills the ice bin quickly and I have a routine where I refill the water bin before I go to bed at night. The machine does make some quirky noises but it specifically states that it does in the instructions. Most of the time we don't even notice it. It is aesthetically pleasing and looks good on the counter...kind of tucked into the corner out of the way. I would definitely recommend this product and would buy it again.

This ice maker was a Christmas gift from my parents. Even though the complex I live in at the moment has an ice machine down the hall, they know how much I love the ‘good ice' since I'll be moving to Mississippi Gulf Coast in the summer. The only thing is it shows there to be a tray that comes with it — there wasn't one in the box when I opened it :( I put a tray under it but it's not the right size for the side kick reservoir to fit where it should go.

I had the original version of this ice maker a couple of years ago. It started to make a noise that I didn't like and I decided to take it apart. Long story short, it was never the same after that. I have missed this ice around the house since then, so I bought the 2.0 version and I couldn't be happier. It's quiet, stylish, makes great ice, and the addition of the side tank is a great bonus.

Love the pellet ice and not overly loud. But it seems to run all the time despite not using that much ice. Must be a fair amount of melting which means the water is used to remake ice. Not sure how much energy that requires and increased wear and tear on machine. Time will tell

I have owned three in 5 years. They all stop working despite cleaning regularly and using a filter. Last one broke before warranty and it was not simply replaced . I was required to send back to company for repair. I will not be purchasing another one. For the $$ I can buy cheaper ones for disposable ice machines. The ice was the best but the frustration is too much.

Worst product I have ever purchased. Cleaned every week cause of mold. Won't make ice half the time. Sounds like somebody is being brutally murdered. Defrosts instead of makes ice half the time. STAY AWAY FROM THIS MACHINE. DoorDash Sonic Ice instead. Way less of a headache and you will probably save money.

I bought this for my wife as a Mother's Day gift. She loves it and we love it. The only reason for 4 stars versus 5 is due to the water level issues with the side tank. On multiple occasions the unit runs out of water and will not pull water from the side tank. I've been experimenting with different things to figure it out but this has been the only negative part so far.