The ice is great. The machine is apparently not. I got this neeer model after repeated problems with the older model developing a UV sanitation problem. Within a month or two the new one started to say “add water” when the water reservoir is full…I keep resetting/priming the pump. But it just repeats the problem over and over. .

My daughter purchased a previous model and took it with her when she moved out. I immediately purchased a replacement as I can’t dream of living without this ice machine. Love the pellet ice texture, and ease of having almost unlimited ice on hand. I have recommended this product several times … a bit pricey but a staple in our household.

I’ve been considering buying this ice maker for a few years now and my old cheap machine finally broke, I decided it was time for an upgrade. Boy am I impressed! This machine does it all! I can program it from my phone, see what it’s doing, adjust the lighting, everything! And even better, the ice lasts so much longer than my old machine. It has made such a difference. In my opinion it’s worth every penny.

This is an absolutely fantastic product. The side tank is a great addition. I only need to refill it once or twice a week, max. The ice is very light and crunchy. The pieces don’t freeze to each other in the bin, they’re very easy to scoop. It makes a solid amount of ice per hour. I like putting drink mix on some ice and mixing it very well so the flavor gets on all the ice. It makes a really refreshing, cold treat. I’m giving 4 stars because I don’t love the scheduling part of the app. I thought that the schedule could determine when the machine automatically makes ice or not, so I created a schedule where the machine was off for one day. When I came back, all the ice was melted, the bin was totally empty, and I realized that the scheduling was actually just programming when to turn the machine on and off. There should be an option to turn “off” the automatic ice making without actually turning off the power and losing all the ice.

I did a lot of research and reviews on nugget ice makers and this one was rated #1 that doesn’t always mean it’s the best but it does here. It’s super quiet makes ice very fast and the ice tastes great if you’re on the fence about getting one don’t waste money on the cheaper ones that will tear up in 2 weeks get the best name brand in appliances get a GE you won’t be disappointed. We love ours you will too! Have a great day

Great machine, as a family of 5 we go through ice and even more ice in the Arizona heat. Should have purchased this a long time ago. Only complaint is the machine says the tank needs water every 3 days. The water tank is full and basically have to go through cleaning more often then the instructions say. The water I use is filtered so I know that is not causing the sensor or filter to be cleaned.

This truly makes the perfect place! I love the timer but I can set so that I can have ice ready for myself before I wake up and just before I get home from work. It never sticks together, and it’s quick to make ice. My husband thought it was overpriced until he started using it. He now agrees with me that it’s worth every penny. The online app to control it needs to be improved, but the overall device is absolutely wonderful!

I love that this ice maker is really fast at producing ice. I couldn’t believe that just 20 minutes after filling the water tank we had ice. The only down side I’ve found is that the ice bucket collected condensation and dripped when opened. I think if it was better insulated this wouldn’t be such a problem. I needed to turn it off and empty when not using the ice regularly.

The ice maker ran for about two months. It then started to make squeaking noises. We cleaned it. We defrosted it. Nothing seemed to work. Finally it we into defrost mode and would not produce ice, no matter what we did. By the way, we never used tap water. We use distilled water.

Unit is working as advertised. This is my second unit. My original Opal was one of the earlier models and is still running but it has a few problems and the rate of ice manufacture is a little less than when it was new. The new unit has a new set of noises to get used to but once the ice making begins it become tolerable.