This was given to me as a Christmas present. While I always thought it would be nice to have a pellet ice maker, I never thought I really needed one…until now!!! The set up is super simple, and the ice is amazing. I repair appliances for a living, and a have to say that i have always hated servicing undercounter icemaker. They are a pain to maintain, and customers rarely take care of them. The Opal 2.0 is easy to maintain, and it makes ice so quickly. Love it!!!

We have had this ice maker for less than 5 months. We love it when it is working, but it has quite making ice. I have reached out to customer service who contacted me within 24 hours, but has since gone silent. I would love to get it back up and running again. Until it is resolved I will give it 2 stars.

Do not buy this expecting it to be a reliable source of ice. I love the ice! But machine maintenance is hard. We have had ours for a little over two years and it is now not making ice and says to “add water” all the time. I have done multiple interventions to fix it and nothing works. I feel like for the amount of money we spent on it, we should have it for longer than this. It is also a beast to clean the inside reservoir of the ice machine! Buy a different brand!! I called to ask about servicing it and we are now outside of the 1 year manufacturer warranty so I would have to pay a local company to come and look at it. It's a mess!

This is our 2nd Opal 2.0 machine. This is a must have appliance in our household and gets a lot of use. It's works as advertised- makes ice very quickly and is easy to operate, BUT it can be laborious to maintain. You HAVE to clean and descale regularly or else you will be disappointed with it. It took me a year to realize this with my first one which lasted about 3 years. I think would have lasted longer had I followed instructions from the start. I would give it 5 stars if upkeep was easier.

If you love nugget ice- you will be obsessed with this machine. It makes ice very quickly and the ice stays frozen for a good amount of time. My only complaint is that the machine is loud (sounds like I'm making popcorn in the microwave) but I have honestly gotten used to it. I definitely recommend this to ice lovers out there.

I really love this ice maker. My sister got tired of watching me drag bags of ice home from the grocery store, so she bought this for me for a Christmas present. I absolutely love the small ice nuggets. They're produced fast and easy. I did have to set it up in my laundry/pantry room because it makes a bit of noise while making the ice but the noise doesn't last very long.

The most important thing: this makes legit nugget ice, just like you're craving from Sonic. The maker itself is extremely easy to use - just make sure it has water, and it really takes care of the rest. Ice lasts for several hours after it's made, too, so you can take advantage of the ability to program a schedule in the app. We have it turn off early in the evening and there's still plenty of ice left in the morning. The optional front tray helps catch some drips, and otherwise it stays very clean and contained. The bucket even has nice little hooks to hold it in place when you pull it out to scoop some ice. Overall it is just a very well designed appliance and fits in well in a kitchen with stainless appliances, but can also be tucked away in a garage, pantry, or bar since it is not plumbed in.

Love the ice that this machine produces! Its small and easy to chew, perfect for any drink. The amount of ice produced is enough for about 4-5 dinner glasses which is plenty as a casual ice maker. I do think its necessary to have the side tank so you don't have to fill the small reservoir all the time. A small amount of water comes out every time you open the bin, which is mildly annoying, and I wish there was a built in hook for the shovel, otherwise takes up valuable space in the bin or you have to find your own inconvenient spot for it. Its an expensive, splurge small appliance but makes the wife very happy.

When it works it is GREAT! However….I have had this unit for about 4.5 months and it quit working. Getting help has been difficult and getting a replacement has been almost impossible. This was a very expensive Christmas gift that should never give these kinds of problems this soon. My sister got one for me and one for her daughter…both had/have to be replaced. No reason for this.

I am astonished at the volume and quality of the ice that this puppy makes! It's not for a person who just wants to plug and play— my guess is that the nugget ice machine isn't there yet, at least not the home version at a reasonable price. This guy needs frequently filled manually, and regularly sanitized and descaled. But great ice requires a great commitment and this bad boy is worth it!