I like the machine a lot. It makes the perfect ice and is what I bought it for. Perfect for a family and a great size for countertop, man cave etc. We use it everyday! However, I have a couple issues. The first is when I opened it up the the tray that goes under the machine to keep water off of the countertop was bent. It still works but I feel like I need a new one since the machines are so expensive. Second, which is the main issue, is the machine squeaks whenever it’s making the ice. About every 10 seconds it makes a squeaking noise which is aggravating. As long as the company takes care of it for me while it’s under warranty I’m fine with it. I’m about find out if they’re good for their word. I’m going to call them in the next few days to get it straightened out one way or the other. All in all I love it, but the reason I give it 3 stars is because of the 2 issues and I would give it 5 stars as long as they take care of the issues.

We have had this just over 1 1/2 years. It started "acting up" about 5 months ago. It would say "add water" when the tank was full and not make ice. It has since started making this awful LOUD noise periodically during ice making. For the cost, IT IS NOT WORTH IT

I have had my unit for about a month. Ok first thing I noticed is that as it sits overnight and ice starts to melt it will not automatically restart on its own to fill up again. Yes with the app you can set it up to start at whatever time you want. But let’s say I schedule it to start back up at 7 am then it will start and fill back up but it will not restart again if I’ve level goes back down. Second dislike. Having water tank full of water it sometimes still runs out of water inside the machine like it’s out of water even though tank is full. I have to manually put water inside the unit so it can start making ice again. Then after that it will pull water from tank and keep making ice. Why it does this I don’t know. I have removed hose from back of tank and re installed then it starts pulling water. Like it gets air in the system. I never let it run out of water. At about halfway I refill so it doesn’t get air in system but it still does this. Not sure why. Also I only use distilled water so it will last longer due to high minerals in water. Other than that its great. I just feel it should restart on its own anytime ice level drops like a regular ice maker does. And it should not run out of water inside unit if tank is always kept full. Maybe a stronger pump.

I love crunchable ice and have always searched for fast food places with that ice available mainly because I’ve chewed my ice after finishing the drink. Now I don’t have to search for places with that ice in their drinks as I have my own crunchable ice maker. It’s an unbelievable product: quiet, fast icemaking and the bin stays full all day. Best of all, my family enjoys the availability of ice that seems to keep tea and soft drinks colder than cubes.

This was the perfect gift for my wife, who spends time and money constantly going to Sonic and chik-fil-a just to get a cup of ice. So far so good, only complaint is the SmartHQ app will not let me set up a schedule. Keeps saying "something went wrong ".

This is our second Opal. The 1.0 lasted a few years but w/o proper care it unfortunately stopped working. We will see how long the 2.0 lasts with proper cleaning monthly. I tried other brands but ultimately had to go back to the Opal as it's by far the best crunchy ice maker you can buy hands down. No comparison!

We've had this ice maker for about 3 weeks now and it has been great. I clean it every 7-10 days to keep is running perfectly. It takes about 10 minutes to clean. I set up a schedule to ice is ready when we wake up every morning so it doesn't run all night. The app works great and allows me to control it remotely if necessary. I would highly recommend this machine.

This ice machine does exactly what it says it will. It makes awesome nugget ice to chew on. I can not stress how much I love this machine but it does come with a couple of issues that I thought I would point out. Issue # 1) The app for this machine is misleading and doesn't work well. You need the SmartHQ app from Haier US Appliance, not from GE in order to connect this to the app. The GE Profile Opal app is for the 1.0 machine with the single circular button on the top. Issue #2) The scheduling app doesn't work well at all. If you do not have the app opened on your phone, the scheduler will not work. You can turn the ice machine on and off through the app just fine when you launch it, but the scheduler will not turn on the icemaker unless it is opened on your phone. Issue #3) The side water tank doesn't work very well unless you keep moving it up and down to get enough air in it so that it can push down the water. I take the tank out until not a lot of bubbles are rising to the top anymore and then it works ok but it is annoying to see that "Add Water" alert on the machine while the tank is full. Other than that, everything else is great! Buy it, clean it when it tells you to and enjoy!

I was hesitant to spend the $$$ after reading so many bad reviews. I’ve only had it for a week but so far I love it. Cleaning it is easy, I do not think it’s too loud, and the nuggets are perfect! It is aesthetically pleasing and it’s been a huge hit at the house. Everyone wants the ice now!

We have only had the product installed for less than a week but first impressions are good. The ice nuggets are superb and quick to cool the beverage. I am a bit concerned about the need to sanitize and descale the ice maker on a frequent schedule. We wiil sanitize once a week descale every two weeks. The ice maker has to be shutdown for more than 18 hours during the descaling process. Otherwise, we are very pleased with the ice maker.