I've had the ice maker for a week and I love it! It's been working great so far and it not to loud. Makes soft, chewable ice. Even though it doesn't have a way to keep the ice cold, if you make a full batch, it still last all day. It's also pretty easy to clean.

We have the machine in a busy office. We loved it when we first received it. Loved the nugget ice! I cleaned it every couple weeks. However, less than 6 months in it seems the pump has gone out. We are in the middle of working with the company on replacing it. We will see how it goes.

I've been wanting this machine for over 3 years, but just couldn't justify the $$$. Finally made the decision and can't believe I waited so long. We have been purchasing sonic ice bags 6 at a time for years. Will definitely save me money and will pay for itself before long. Yes, I'm addicted. Even my husband makes a comment every day how much he loves this ice. Everything positive and loving it so far. Don't hesitate to buy.

After 3 months Needs water light comes on when tank and side tank are full. I've unplugged it and replug it and sometimes it started working for a few days then need water light comes back on. It defective and you won't do anything about it. For what I paid for this it should have lasted longer than this. I won't buy another GE product again.

I love this product. It fits perfectly on my counter underneath the cabinets. I refill the reservoir once every few days much like my coffee machine and I always have ice. Through the App I set it to automatically turn on at 8 am and off at 10pm and I always have ice when I need it.

I use to have to stop at certain places within our town to get chewable ice. Now I have a steady supply right at home! The app allows you to program the run time on the machine so the ice is ready when you are. I've even turned my machine on remotely before I left work!

This ice maker performs exactly as we needed it, to ensure our family of four never runs out of ice. We each drink up to 100 ounces a day of cold water and drinks so this machine is impressive, which makes the cleaning and water refill well worth it!

Very quiet machine with the best crunchy ice! Family and guests enjoy it so much! It makes ice extremely quick so even with a lot of use, it replenishes fast and ice is always available. I also love the tech features and interface. Straight forward and easy to use as well.

Two factors really delayed our purchase of the GE Profile Opal nugget ice maker - shockingly high price, and - lower daily capacity than the standard countertop ice maker (24 lbs instead of the typical 26 lbs) HOWEVER, here is why the GE Profile Opal nugget ice maker is well worth it: #1 - in the last 5 years we've gone through at least 5 or 6 countertop ice makers. They are super difficult to clean. They either stopped working within a year or the internal plastics broke. The last one we had was so dirty we used bleach/water and it corroded the chrome plated parts that touch the water to make ice. In other words, we've spent almost as much in total as the price of the GE Profile Opal! #2 - although the standard ice makers make 26 lbs per day, the internal baskets are small (with just enough for maybe two cups-full of ice) and stop producing ice until you take some out of the basket. There are four of us at home and there was NEVER enough ice for all of us! With the GE Profile Opal, because it is nugget ice (small pieces) and the basket holds a lot of ice, we can easily fill up 5 or 6 cups completely full of ice and it makes more fairly quickly. 24 lbs per day all of the sudden seems more than adequate! #3 - the standard countertop ice makers are virtually impossible to clean. I've actually broken the plastics on at least two of those machines while cleaning and one of them stopped working after a cleaning. The GE Profile Opal is still a bit of work to clean as you have to drain water through the tube from the back, but it's much easier and better! #4 - nugget ice is just the BEST ice!!!! Sorry, I know that is a personal perspective but WE LOVE IT. A great day for us was going to Sonic and get a drink with nugget ice. Now we can do it at home!!! If the GE Profile Opal fails before at least 5 years, Frankly, I will be VERY upset but at this point we are super glad we purchased it. I do which is was a bit less expensive but if it last 5 years, it is very much worth it.

We've had our ice maker 3 months and it already died, started emitting a weird burnt metal / plastic smell, I think essentially the intake fan failed or the motor burned out. The ice making works fine and no issues with sound (I think it's pretty quiet) . This machine makes the best ice but I'm bummed that the machine gave out so quickly especially when I babied it, cleaned it on schedule and followed all instructions incl using only distilled water. A lot of hassle and expense for something just to die on me.