I was excited to use this item. It worked great for about 4 weeks. Soon after it started making an awful noise. I did the suggested descaling and cleaning at about week three. at about 4 weeks, it started making an awful noise. After researching how to remedy, I discovered hundreds of other reviews of people having the same issues. I didn't want to deal with it long term so I returned the machine. This was the top rated ice maker on Consumer Reports but I'm not sure why with so many people having issues with them.

I've been wanting this machine for over 3 years, but just couldn't justify the $$$. Finally made the decision and can't believe I waited so long. We have been purchasing sonic ice bags 6 at a time for years. Will definitely save me money and will pay for itself before long. Yes, I'm addicted. Even my husband makes a comment every day how much he loves this ice. Everything positive and loving it so far. Don't hesitate to buy.

We have wanted a pellet ice maker forever. This ice maker looks great and we sprung for the side tank so we won't have to put water in it every time we want to use it. Set up is easy but it does take a little time sanitizing it. It is substantial -- my husband and I moved it from the floor to the counter together (but then we're old!!). It looks great on the counter even if it does take up a lot of room. And it definitely needs space around it because the ice maker puts out a lot of heat (esp from the back). But in just under two hours we had a full bin of ice! And it IS the good ice. If the Opal continues to operate in the future the way it has the first day, happiness and pebble ice will fill our house :-))

This appliance is awesome! We replaced our rarely-used mixer with this countertop nugget ice machine that we literally use all day, every day. Everyone in our family likes to chew ice and this is a game changer. The texture and quality of the ice is perfect. It makes ice faster than I expected it to. The side tank capacity is large which means you have to refill it less often. I also like how this version is WiFi-enabled which allowed me to tie it in to my Google Home routines so the light goes off at night and comes back on in the morning. There are some other basic functions in the app that are useful. All in all, we love this thing and will be recommending to anyone who will listen!

Love how quickly the product arrived, the ease of unboxing and set up. I completed it on my own and I don't consider myself abnormally strong. I am 48 and had it up and running in under 2 hours. That's running extra cleaning cycle and reading through the manual. Highly recommend.

The machine makes wonderful chewable ice and makes ice efficiently. The app interface does not work very cleanly and takes a while to make work. Lots of sitting time hoping the connection works successfully. Finally successful. This machine makes great ice.

This little ice machine is worth every penny I paid for it. It makes ice that's just like those fast food places that's the soft ice nuggets and it doesn't take it long at all to fill the container up. I've had mine since 10/1/23 and it has continuiously supplied me with ice all day and night. It's so easy to use and it's the best product I've bought in a long time. Never disappoints.

Upgraded from another brand of nugget icemaker that had broken after just over a year. The Opal 2.0 is so much quieter than the other brand and the external tank makes refilling so much easier and less messy. Also, the ice is a little softer making it more chewable. The ability to control the icemaker though choice commands and Alexa routines are also very useful features.

I got my ice maker at a raffle for a cystic fibrosis fundraiser. Brand new in the box but I never got a receipt. This machine make the most horrible noise that can be heard through out my house. Absolutely horrible. Love the ice but can't keep machine on. Can I get any help?

This is my third unit. Hear me out. I purchased the very first unit when it was solely "Opal". It worked great for the first year and eventually gave out. I was able to exchange it for another unit via the warranty. That unit lasted 2 years and finally gave out. My wife loves this ice so naturally i gave in and bought the now "GE" nugget ice maker. Great new design and way sleeker look. I've only had it for a few months but seems to be running so much smoother. These devices are a little temperamental so beware. They can tend to be a little noisy for most peoples tastes but this current unit is running quieter for sure. Be advised taking care of the unit is key. Do not let the unit get dirty, ie. hard water, using "spring" bottled water seem to clog the unit and require it to be cleaned more often. One thing i would love for GE to do is upload a "how to" for descaling and cleaning the unit step by step. To include any of there accessories for the unit, "side tank". Aside from any of the negatives you might have found in my review, i gotta say we really love the speed, amount, and shape of the ice. Its great for get togethers and provides an alternative to regular ice.