We are now on our second one of these. The first one started making this loud clunking and then slamming noise. GE sent us a second one and this new one now makes a high pitch noise (it sounds like the emergency broadcast system noise) any time the pump turns on. For what you pay for these things are not very good quality.

The ice bin dribbles A LOT of water when you open the bin. I have to put a napkin on the plastic drip pan, just so it doesn't spillover before I get it wiped up. It is a pain to have to continually wipe up water. Also, every 21 days I have to clean it. It is cumbersome to have to move it to the sink to drain and clean. It is a heavy machine. I assumed cleaning every 4 - 6 wks like my old ice maker.

[This review was collected as part of a promotion.] This is the best purchase our office could have made! We did a ton of research on ice machines, and this was the most recommended on the market; Reddit was right! The ice is so crunchy, it is such a quiet machine (literally never makes a sound), it took only a few minutes to install after cleaning, and it makes SO much ice! I feel like we haven't run out once since purchasing. It fits perfectly on the counter, and the side tank attachment doesn't add much to it (size wise). The price is worth it--you'll probably never have to replace an ice machine again!

[This review was collected as part of a promotion.] Only had machine for a week, it would make one batch of ice then go into defrosting mode for hours. I ran a cleaning cycle several times, the issue remained. For the cost I am not going to wonder if it will make ice or not every day, so it was returned.

[This review was collected as part of a promotion.] We had our first Opal ice make for over five years of continuous use without any problems. Great ice every day. It was a bit squeaky for a few months in the beginning but that went away. We did clean it once a month which is a good amount of work but worth it. It finally quit working and we ordered a new one even though it probably could have been repaired. We are very happy with that purchase.

[This review was collected as part of a promotion.] Started off good... 16 months later it started squealing as it made ice. Now at 18 months we woke up to water all over the counter. Thought maybe there was an issue with the hose but when I leaned it back over the sink to get the rest of the water out I watched water leak out of the body of the ice maker. Also the water tank design is poor, we only run filtered water in it and it always has deposits in the tank when cleaning and you have the smallest opening to try and clean it out.

Purchased this for my wife for Xmas, she’s obsessed with crushed ice but it’s hard on our fridge/freezer (it jams up and burns up the motor). We have the Opal nonstop since purchasing it! No issues so far, makes ice very fast and it perfect. I’d highly recommend.

[This review was collected as part of a promotion.] Awesome product love the nuggets ice soft and crunchy every one love it but the only thing is the side tank they should have put the fill cap at the top so I would not have to take out turn over then have to touch the cap to take off I wash my hands before touching cap because it touches the water inside the tank reservoir so yeah fill cap should be on top then put cover over it G.E. takes this note

[This review was collected as part of a promotion.] Let me say that this really is the good ice . My only mistake was buying a generic one at first only to learn that nothing compares to the ge brand. I decided to spend a little extra and let me tell you this machine is worth every penny. The ice is amazing quality

I purchased 2 of these units January 2025. One for kitchen and one for downstairs of my home. If you YouTube this item, you'll undoubtedly see everyone has to deal with the squealing noise after only a few months. The ice is great, but the squealing noise is unbearable and even when you WD-40 - the squealing comes back over and over. If GE ever finds a long-term fix here, I'd jump on it - but I'm not sure this purchase was worth it.