Worst ice machine I've ever purchased. Bought two and neither one worked for longer than 4 days!

Just got this a couple weeks ago and it's awesome. Makes ice just like sonic ice. It's quiet and makes a lot of ice. So glad I finally gave in and got it.

The good: Delivery was on point. Super compact fir unser cabinet. Beautiful ice nuggets..yeah!! The Bad: Followed the instructions for cleaning. Ran the ice once and no issues. Ran it a second time....The sci-fi alien screeching sound when the gear, after the second run, freezes with ICE..No kidding. Unplugged and waited one whole day. Ran first, a little bit of nuggets, then the alien came back. Returned and refunded. Cant show the gear frozen..

Arrived in damaged box and had been repackaged on its side with everything just thrown on top. Contacted customer service and they recommended I return the ice maker in store, however I live 2 hours away from a store, which is why I ordered it in the first place. They then offered a return shipping label, which I accepted. I purchased the ice maker on sale and would have much rather just gotten an exchange, because now I probably won't be rebuying it once I receive my refund in 7-10 days after the unit is returned.

The internal water reservoir on these machines are warm and dark; a perfect environment for bacteria and mold. When the unit we had was not producing as much ice, we took it apart. Even though it was regularly descaled and disinfected, the water reservoir and tubing around the reservoir were green and reminded us of pond scum. I am not talking about the side unit that you fill with water. This is the reservoir at the top of the unit. We were shocked, as the ice looked and tasted OK. The water in the reservoir was discolored and as you can see from the photo, there was a thick biofilm. There are YouTube videos mentioning this. Read the comments. I suspect all of these machines look like this over time....

We have been looking for good ice maker. Purchased this one, setup and initial start hard to follow. After just working over 1 night fan started squealing. Do not buy!!!

Didn't even work for one day, it made a horrible screeching noise and cycled water constantly. We tried everything to make it work properly, ended up having to return it to the store.

Nugget ice is a must in our household. My wife simply adores it! 10/10 would buy again, especially on sale. ALWAYS use distilled water (plan for 1/2 gallon or more daily), and properly clean the machine when indicated.

Ice maker worked for 2 weeks, called the service number 5 times. The ice marker has to be returned then they will send a replacement when it is back in stock. 😟

After running for 2 hours started squeeking so loud it scared the dog. Could not talk above the noise. When turned off it continued squeeling. Returning