Customer reviews for Shark® PowerDetect™ Clean & Empty Cordless Stick Vacuum & Auto-Empty forLove it BUT!
We received the vacuum about 2 weeks ago now and was amazing taking even out of the box even. So futuristic and cool not having to worry about a cord any more that my wife has to wrap up or worry about tripping over. Awesome vacuum BUT.....its a little odd but when the vacuum turns up the power you hear a click in the head like it sucked something up that keeps making it click. I have looked at it, taken it apart to make sure I didn't forget something but its annoying when you are using it and you hear it ticking in the head of the vacuum and you think its something stuck in the roller. Maybe its just me being picky but when you spend that kind of money on a vacuum you don't think it would make ticking sounds. Other than that, very cool vacuum, cleans well and the light show it does for when its dirty and clean, it actually works. The stuff it picks up is amazing. We still love it but the ticking will be something you have to get used to I guess is all.
Filters are awful
I have two complaints about this vacuum -- the first is that it doesn't work smoothly on some of my carpets. It becomes impossible to push in certain directions making it useless as a vacuum for those. Second -- the tiny foam& felt filters get clogged immediately. They don't even get through my whole house before they are completely caked and dirt/dust is all the way through. I have the clean and empty base and that filter is also caked through and I can't find replacements for it. This machine is not cheap, so having two major problems like this is not acceptable.
Hi there, Thank you for taking the time to share your experience with the Cordless PowerDetect. We’re sorry to hear that the vacuum hasn’t met your expectations, especially when it comes to performance on certain carpets and the filter maintenance. We understand how important it is for your vacuum to work smoothly across all floor types and to have easy access to replacement parts. The issues you’ve described are not the experience we aim to deliver, and we’d love the opportunity to help. Please reach out to our Customer Support team at 1-855-427-5127 so we can assist you with troubleshooting and help locate the replacement filters you need. Your feedback is incredibly valuable and will be shared with our product team as we continue to improve. Sincerely, Shark Clean US
Excellent and best vacuum I have owned
I had previously only used the Dyson line of vacuums. However after repeated issues because of difficulty cleaning with their filter systems, I ordered the PowerDetect Clean and Empty vacuum. I am SO impressed with the power of this vacuum. It is the most expensive Shark Cordless vacuum cleaner. The ease of cleaning (overall) the vacuum and how well it vacuums is EXCELLENT. And not even close to the costs of the Dyson. Have had it 3 months so I have tested well..: a true Shark fan now
Why is there no owner’s manual?
The skimpy directions page is not and never will be enough and figuring how to use this vacuum without an owner’s manual is far from intuitive. A manual that Shark should provide with the vacuum, not expect me to search for and read online or print out at my expense. For the lack of a manual I would’ve given it a one star but because the vacuum seems to work well, once I finallyfound the information I needed, I’ll give it a 3 stars. And what’s the stupidity of sending the vacuum empty bin in the quiet mode? Who vacuums and then needs the bin not to empty for fear of waking someone up? That kept me from vacuuming for a couple of days when the vacuum filled up and I couldn’t get it to automatically empty or find a way to empty the actual vacuum container. And I have better things to do than constantly search YouTube and the internet.
Hi there, Thank you for your honest and detailed feedback. We’re truly sorry to hear that your experience with the setup and instructions for your Cordless PowerDetect wasn’t as smooth as it should have been. We understand how frustrating it can be to receive limited printed guidance, especially when trying to get started with a new product. While we do offer full manuals online to reduce paper waste and support sustainability, we recognize that not everyone prefers or has easy access to digital resources. Your comments about the quiet mode and the auto-empty feature are also appreciated, we’ll be sure to share this with our product team for future improvements. We’re glad to hear the vacuum is performing well now, and we’d love to help make your experience even better. . If you ever need assistance please don’t hesitate to reach out to our Customer Care team m by phone at 1-855-427-5127. Thanks again for your feedback, it helps us do better. Kindly, Shark Clean US
Happy..kind of.
I like the weight and size of it, but I am disappointed that the dog hair get caught up in the rollers. It had mentioned that it wouldn't do that, but unfortunately it does. Not knowing it was doing it the machine started running hot and then shut itself off, which is a good thing I guess. All in all it works good.
Hi Karen1313, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Shark Cordless Power Detect would over eat and pet hair gets caught in the rollers. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean
very low battery life
I just bought this vacuum yesterday and I'm not overly impressed with it for what i paid, i have a very small house and couldnt finish my house on one vacuum session, my battery only last 15 minutes on boost mode. This vacuum would be great if it had a better battery life, but I am very disappointed in how much I paid for such little battery life.
Hello, Thank you for taking the time to leave a review. We really unhappy you’re experiencing this, it sounds really inconvenient. Your feedback is valuable, and we’ll be sharing it with the teams responsible for future products. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-520-7816. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean
Does not work on carpet or large rugs
I received this item in August. I have to say, I do love it for our hardwood floors. However, does anyone know the trick for it to work on a carpeted area or large area rug?!? It is crazy, I have to get our our old vacuum to clean these area's and I shouldn't have to do that considering this one is supposed to work on any surface and the price isn't real cheap. Please help! I have tried everything and nothing works.
Hi there, Thank you for sharing your experience with the Cordless PowerDetect. We’re so glad to hear it’s working well on your hardwood floors—but we’re sorry to hear about the trouble you’re having with carpeted areas and rugs. The PowerDetect is designed to adapt across multiple surfaces, so it’s concerning that it’s not performing as expected on carpet. Your feedback is incredibly valuable, and we’d love the opportunity to help troubleshoot and ensure you’re getting the most out of your vacuum. Please reach out to our Customer Service team at 1-855-427-5127, and we’ll walk you through some tips that may improve performance on carpeted surfaces. We’re here to help! Thank you again for being a Shark customer and for giving us the chance to make this right. Warm regards, Shark Clean US
Does not detect carpet; jams and dustbin issue
I have had my original Shark vacuum for 6+ years and love it; bought this for the auto-empty feature but this model is flawed. The vacuum does not push well on carpet it doesn’t “detect” that it’s carpet and the vacuum just jams when you try to push it because of the fins underneath snagging on carpet. Twice after emptying the dustbin it didn’t close correctly and the debris went everywhere the next time I used the vacuum. Sad to have to return it.
Hi there,\nThank you so much for taking the time to share your experience. We’re truly disappointed to hear that the Cordless PowerDetect didn’t meet your expectations, especially after having such a great experience with your original Shark vacuum for over six years.\nWe understand how frustrating it must have been to encounter issues with carpet detection and maneuverability, as well as the dustbin not closing properly and causing debris to spill. That’s certainly not the experience we want for our customers.\nWe’re saddened to hear that you’ve had to return the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.\nKind regards,\nShark Clean US\n
Can't push on carpet! Terrible!
I can't even vacuum my rugs. My Dyson had no problems but something to do with this vacuum that it sucks so hard you can't even push it. The automatic adjustment function does not work on my carpets or rugs. Only works on my hardwood. Wouldn't recommend to anyone. I should return it because it's basically useless when most of my house is carpet.
Hi there, Thank you for your honest feedback. We’re disappointed to hear that your experience with the Cordless PowerDetect hasn’t met your expectations, especially when it comes to vacuuming rugs and carpets. We understand how important it is for your vacuum to perform well across all floor types. The issue you’re describing with the suction and automatic floor adjustment not working properly on carpet is certainly not the experience we want for our customers. We’d love the opportunity to help troubleshoot and see if there’s a solution that can improve your experience. Please reach out to our Customer Support team at 1-855-427-5127 so we can assist you further. Your satisfaction is important to us, and we’re here to help. Sincerely, Shark Clean US
Battery only 20 minute runtime
Lucky if it runs 20 minutes. I’ve been on the waiting list all year for another battery. I’m really disappointed in the runtime. I can only do a couple of rooms of hard floors, carpet runs the battery down even faster so I have to pick and choose what to vacuum. I wish shark would make this tight for me
Hi CatA, Thank you for taking the time to leave a review. We’re truly sorry to hear that your unit has a short runtime and you're unable to get a new battery due to stock. We totally understand how frustrating this must be. We kindly invite you to reach out to us at 1-855-427-5127, for further assistance. Our hours of operation are Monday to Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean