Hello, Thank you for taking the time to leave a review. We’re so sorry to hear about the issues you encountered with the floor attachment and the disappointment this caused. That’s definitely not the quality we aim to deliver. We truly appreciate your loyalty to Shark and the trust you’ve placed in our products in the past. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hello there, Thank you for taking the time to leave a review on the PowerDetect. We sincerely regret that you are experiencing issues with the suction in your vacuum, and we apologize for any inconvenience this may have caused. We appreciate the steps you’ve already taken to clean and check for clogs. To ensure this matter is resolved promptly, we kindly recommend contacting our team through our official support page. Here, our representatives will be able to assist you directly. You may also consult our self‑help guide, which provides detailed troubleshooting steps regarding your vacuum's suction. We greatly appreciate your patience and the opportunity to address this matter. All relevant links have been provided below for your convenience. Self-Help Guide: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca Contact Page: https://support.sharkninja.com/contact-us Kind regards, Shark Clean US

Hi Dennis, Thank you for sharing your experience with us. We understand how disappointing it is when the vacuum is difficult to use on area rugs, and we appreciate you letting us know. If you're finding it tough to push and pull the vacuum on carpets, it’s likely due to the strong suction power of your unit. To make it easier, you can switch to Eco Mode using the trigger under the handheld. Eco Mode still delivers powerful suction to meet your cleaning needs while being gentler on carpets and rugs and easier to maneuver. Kind Regards, Shark Clean US.

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that the Shark Cordless PowerDetect™ isn’t the right fit for you. We will absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future. Kind regards, Shark Clean US

Hi there, Thank you for sharing your experience. We understand how frustrating it must be to deal with battery issues and not feel supported during troubleshooting. This is not the experience we aim to provide, and we appreciate your feedback. Some troubleshooting steps are essential for us to diagnose the issue accurately, but if the problem has not yet been resolved, please reach out to us so we can review your case and assist further: https://support.sharkninja.com/contact-us. We value the opportunity to make this right for you. Kind Regards, Shark Clean US.

Hi June, Thank you for taking the time to share this feedback with us. We are really sorry to hear about the experience you have had with your Cordless PowerDetect. We understand how frustrating it must be to deal with the dust bin not sealing properly and the debris escaping. The sensitivity of the dust bin release button and the placement you described should not be causing these kinds of issues, and we appreciate you letting us know what happened. We want to make this right for you. Please reach out to us at https://support.sharkninja.com/contact-us so our team can take a closer look and help find a solution. Your experience matters to us and we want to ensure your vacuum is working the way it should. Sincerely, Shark Clean

Hi there, Thank you for taking the time to leave your feedback. We’re truly sorry to hear about the repeated clogging, hair wrapping, and performance issues you’ve experienced. We understand how frustrating and disappointing it can be when a vacuum frequently stops working as expected, especially in a home with pets. This is certainly not the experience we want for our customers, and we appreciate you sharing these concerns. To help address the issues you’ve described, we recommend reviewing our troubleshooting guide, which includes steps to help reduce clogging, improve suction performance, and maintain the brush roll and airflow: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the issue isn’t resolved after following the troubleshooting steps, the guide will direct you to our customer service team so we can assist you further and look into additional support options. Kind regards, Shark Home US