The internal water reservoir on these machines are warm and dark; a perfect environment for bacteria and mold. When the unit we had was not producing as much ice, we took it apart. Even though it was regularly descaled and disinfected, the water reservoir and tubing around the reservoir were green and reminded us of pond scum. I am not talking about the side unit that you fill with water. This is the reservoir at the top of the unit. We were shocked, as the ice looked and tasted OK. The water in the reservoir was discolored and as you can see from the photo, there was a thick biofilm. There are YouTube videos mentioning this. Read the comments. I suspect all of these machines look like this over time....

We bought 3 of these last year at this sale and have used them daily for a year with no problems. I bought the sleeve of small chines glasses to keep next to it and the grandkids can get a small glass of ice whenever they want. It’s easy to clean with a teaspoon of bleach with the hose running into the sink. We try to clean it every few months. Just add water with a teaspoon of bleach into the reservoir and let it drain into your kitchen sink. Then run clear water through it for a cycle. It’s very easy. I love that it can sit anywhere on your counter. You will love it and the sale is a great price.

After having this and being very happy with it, it started squealing badly. I don’t mean a little noise it was like several cats fighting. The power button did no good. Watched a lot of videos and it seems to be a common problems. I local repair shops want anything to do with it.

The first one we got we loved. Came in silver color. But after 6 months it stopped working. Got the new,blue one in the club. First day home LOUD banshee sound coming from the machine. Barely made ice. I’m on number 3 of the blue colored machine that we just hit 4 days ago and about to return in for the banshee screaming that all 3 machines have made writhing 10 min of running. I did notice the inside the machine where the ice drops, the mechanism had a frozen chunk of ice stuck inside. Definitely not getting another one of these machines

Just got it. Haven't had long. So far so good.

We don’t know why it stopped making ice.

Makes alot off ice for all 8 off us in every meal we have.

Great ice machine. It’s pretty quiet. The side tank is very large and is easy to refill.

Really wanted this to work but after trying 3 different times gave up. Each time of going through the whole process of unpacking and setting up machine would start making ice and then start making a horrible screeching noise. Slow to make ice.

I returned two of these terrible machines. They made ice right away and then started making horrible noises like it was going to explode. I returned it and got a replacement and it DID THE SAME EXACT THING. These machines are garbage.