A member of our team will be reaching out to you via email for more information. Please respond back at your earliest convenience. In the meantime, We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It is recommended that you follow the instructions in the owner’s manual for your unit regarding the schedule of running descaling and sanitizing cycles. Usingvinegar in the descaling cycle can help break up the minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale. It is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit.

We understand that you have already returned the product and we’re happy that the retailer was able to assist you. We always recommend reaching out to us directly for product assistance so that we can work with you toward a resolution before a return is necessary; we’re always here to help.

We'd like to address the issue you're having with sound, and provide information regarding maintenance. We suggest only using distilled water in your Opal to help reduce the potential for mineral buildup. It is recommended that you follow the instructions in the owner’s manual for your unit regarding the schedule of running descaling and sanitizing cycles; you can view the manual on our GE Appliances website by looking up the model number, going to the product's page, and viewing the 'Owner Support' section. Using vinegar in the descaling cycle can help break up the minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale. Please ensure that there’s at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow. If you continue to have an issue, please disconnect the Opal from power for 3 to 4 hours before reconnecting, to reset it. If you're still having an issue with sound afterward, please send us a private message via Facebook, Instagram, or X with your contact information, complete model/serial numbers, and a copy of this review so that we can review the information and get back with you quickly.

We are happy to provide guidance with the sounds of this Opal icemaker. When the Opal is in need of defrosting, it may start to squeak as ice starts to build up around the mechanisms. The defrost cycle is automatic and may take 10 to 45 minutes. We have also provided some normal operating sounds for this unit in the article "Opal Ice Maker - Normal Sounds" on our GE Appliances website under the Support tab.

We'd like to help you improve your experience with your Opal. We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. It is recommended that you follow the instructions in the owner’s manual for your unit regarding the schedule of running descaling and sanitizing cycles. Using vinegar in the descaling cycle can help break up the minerals as well. There should also be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit.