My unit is 2 years old and has functioned during outages and twice a month exercising. It is reliable and provides a safety net for me during any kind of outage. The automatic transfer and start up/shut down make operation safe and reliable.

have had it for a month and no complaints. hasn't kicked in yet since we haven't lost power. so will tell then. yes it's got some noise to it but you can still sit on the deck and talk if it actually has to run.

We purchased a NextGen 24kW w/transfer switch about a month ago and have already had utility power interruptions twice. The system operated seamlessly. We are very happy with the purchase, installation, and its operation.

I had installed Apr 22 2026 bad control panel finally working properly May 20 2026 a lot of money for a product to need repair right out of box. Not sure about its quality guess we’ll see

The unit was installed on a Friday and we lost commercial power for 23 minutes the following Monday. The unit operated flawlessly! The only drawback I’ve found is the inability to see realtime unit loading and voltage in the Mobile Link app.

Generator delivered with poor communication device, poor dealer service/response, poor Generac support for Mobile link, and poor support for code clearing

I had my unit was installed in April 2025 and it has been used 3 times during power outages so far. Knowing that we are protected and ready for in the event of a power loss is so comforting.

Bought the unit over 2 months ago and is very quiet and efficient

We had it installed for one simple reason. My wife is on oxygen and we can not have a power failure endanger her life and wellbeing.

Generator was installed and does not work. Installer is doing their part to troubleshoot. Extremely disappointed with the product, not the installer.