We are so excited that you are enjoying your beautiful new 4-slice toaster! This toaster has 7 shade settings. You can now enjoy a variety of toast options thanks to multiple shade adjustability that delivers 7 shades of doneness from lightest to darkest, satisfying everyone's preferences. We hope you enjoy this toaster for many years to come.

This toaster offers a 1500-watt heating element, which does provide quick heating for toasty results in a snap. We recommend trying a quick electronic reset to see if it helps with the slow toasting. This can be done by unplugging the power cord for 2-3 minutes, then plugging it back in. If you are still experiencing slow toasting, we recommend checking into the warranty information here: https://images.salsify.com/image/upload/s--zAL-Yhz0--/zgeishy0ahp3wjii2djk.pdf.