Customer reviews for Ninja Luxe™ Café Premier 3-in-1 Espresso Drip Coffee & Cold Brew Maker forMy ninja is my everything
I’ve been using this coffee machine little over a year and I can grantee that by far my best purchase ever cannot go wrong with it you’ll have your best coffee in no time!!!!!!
Recieved Damaged and non functioning
Product was damaged as recieved due to the Bean hopper not being assembled properly at the factory. The hopper locking cams fell into the grinder because the screw in the locking handle was not fully installed. This caused a "install hopper" error. Been trying to get parts from ninja and have not been successful . Need a new hopper assembly, but only getting the run around. Seems to be a nice machine... would be great to use it normally.
Hi there, Thank you for taking the time to leave a review. We’re so unhappy to hear that your Ninja arrived damaged and caused an “Install Hopper” error message. We completely understand how disappointing and frustrating this experience must be for you. Please know that we truly value your feedback and will share it with the appropriate teams to help prevent this from happening again. Our goal is to make this right for you, and we’re here to assist in any way we can. We suggest contacting us at https://support.sharkninja.com/contact-us for further assistance, so we can help resolve this as soon as possible. Kind regards, Ninja Kitchen NA.
Doesn't work
I’m very disappointed with this Ninja product. I just bought it today, and it doesn’t work at all. It keeps showing the “ADD WATER” error even though the water tank is completely full and properly in place. I’ve tried turning it off and on multiple times, but nothing works. I want to return this machine. I expected much better from Ninja, especially since I already have their blender and air fryer, which work perfectly. Unfortunately, this coffee machine didn’t work at all, and I’m very upset.
Hi Samira, Thank you for taking the time to leave a review. This isn’t our usual standard, and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your coffee machine, and we'd like to investigate this with you. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to assist. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. Alternatively, you can access our self-help guide here: https://support.sharkninja.ca/en-CA/article/ES600-Series-Ninja-Luxe-CafC3A9-Troubleshooting-Guide-ca. We look forward to hearing from you. Kind regards, Ninja Kitchen CA
Real Coffee vs K-Cups
We bought a Keurig Coffee “maker” and had to return it in less than 60 days as it would only brew ~2 ounces of coffee. I did some research and bought the Ninja Cafe Premier, what I consider a coffee “machine”, and it brews an amazing, freshly brewed, cup of coffee! I will never go back to K-Cups!
Broken from the start
If I could give this no starts I would. we’ve only used it 3 times and it’s got water coming out of the bottom and it just makes this god awful noise. And we can’t ever get through to customer care. It’s absolutely the worst purchase we’ve made in a long time
Hi there, Thank you for taking the time to leave a review. We’re devastated to hear that your Ninja is leaking after only three uses and that it’s louder than expected. We understand how frustrating this experience can be, especially when you’ve also had difficulty reaching our customer care team, and we'd like to help. Please know that we will be sharing your feedback with the appropriate teams internally, as your experience is important to us and helps us improve. In the meantime, we recommend reviewing our self‑help troubleshooting guide using the link below, which may help resolve the issue you’re encountering: https://support.sharkninja.com/article/ES600-Series-Ninja-Luxe-CafC3A9-Troubleshooting-Guide?redirect=false. If the issue persists after following the troubleshooting steps, please be sure to follow the instructions at the end of the guide to connect with our support team for further assistance. We’re here to help and want to make this right for you. Kind regards, Ninja Kitchen NA.
Best latte ever
I’ve read the bad comments and has to be competitors wright these things lol. I’ve had mine for a week and makes one of the best lattes I’ve ever had. During thanksgiving I had to have made 20 for my family members and they also loved it. I have 2 family members now joining the club. Go Ninja! Thanks for a great latte. BC
Best of Both Worlds
I have been using this machine for a few months and I love it. It makes great drip coffee and espresso which is why I bought it. I usually have drip coffee in the morning and then a cappuccino or an espresso later on. I get the best of both worlds in one machine.
Design flaw
I love the product except it has a basic design flaw which drives me crazy. You hVe it empty the water bin after each use and the overflow tray at the bottom. If not the water will co tinue to drip even after use and machine off and will overflow all over the counter top and floor of the kitchen.
Hi Vincsciar, Thank you for taking the time to leave your feedback with us. We are sorry to hear about the frustration you’ve experienced with the water bin and overflow tray design, and we understand how upsetting it can be to deal with dripping and overflow on your countertop and floor. We looked into this further and can see that one of our agents has already assisted you, and we are happy to hear the issue has been resolved. If you ever need any additional support or have more questions, please feel free to reach out to us using the link below and our team will be glad to help: https://support.sharkninja.com/en-CA/contact-us Kind regards, Ninja Kitchen
Looks great, works terribly.
I wanted to so bad to give this 2 stars, but can't. We purchased this as a 2025 Christmas gift. The only thing this machine has going for it, is the look. It looks great, such a beautiful machine. However, the quality of drinks and use of machine is another thing. We calibrated it to the specs it recommends, we brew to the specs it suggested, it was nothing short of terrible. We used several high quality beans and still the brew and taste was awful. At times, it didnt even brew. We followed instructions, watched numerous videos, but still terrible. Such a disappointment. It really is too bad, because we wanted this machine to be just as good as the look.....it wasn't. Unfortunately, we had to return it.
Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja didn’t meet your expectations and that you ultimately decided to return it due to the quality and taste of the drinks, even after following the instructions and watching our videos. We completely understand how disappointing and frustrating that experience can be, especially when you were hoping for better results. Please know that your feedback is incredibly valuable to us, and we will be sure to share your insights with the appropriate teams internally so we can continue to improve. If there’s anything further we can do to support you or if you’d like to share additional feedback, we’d genuinely love to hear from you. You’re always welcome to reach out to our Customer Care team at https://support.sharkninja.com/contact-us, where we’ll be happy to assist. Kind regards, Ninja Kitchen NA.
Too many bells, not enough whistles
My husband bought this for us for Christmas because I’m a regular coffee drinker. He almost went with a cheaper one, but with the rave reviews he took a leap. We’ve had nothing but issues with this thing since we started using it. Inconsistent brewing strength, grind size changing during grind…. Whatever. But 60% of the time (and we’ve troubleshot EVERYTHHING) it brews about 10-30% of the amount. It’s an infuriating waste of money, coffee, and my last nerve. NOT. WORTH, IT.
Hi Amanda, Thank you for taking the time to leave a review. We’re extremely devastated to hear that you’re experiencing inconsistent brewing strength and that the grind size is changing during operation. We understand this has caused a lot of frustration, and we sincerely appreciate you taking the time to troubleshoot. Your feedback is invaluable to us, and we will be sure to share your experience with the appropriate teams internally. Since you’ve already completed troubleshooting without resolution, we recommend reaching out to our Customer Care team for further assistance. They’ll be happy to help explore next steps and get this resolved for you as quickly as possible. You can contact us at https://support.sharkninja.com/contact-us. Thank you for your patience, and we appreciate the opportunity to assist. Kind regards, Ninja Kitchen NA.