Hi there, Thank you for taking the time to leave a review and share your feedback. We’re sorry to hear about the trouble you’re experiencing with the toaster function and understand how frustrating this must be, especially since the unit was working well initially. While we’re glad to hear the other features are still functioning, this is not the experience we want for our customers. We recommend reviewing our troubleshooting guide, which may help identify and resolve the issue: https://support.sharkninja.com/article/SP150-Series-Ninja-Flip-Toaster-Oven-and-Air-Fryer-Troubleshooting-Guide If the issue continues, our Customer Care team would be happy to assist further. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Flip Toaster. We will absolutely share the feedback you’ve provided with the relevant teams for review. Please give our team a call at 1-800-365-0135 so we can help with this. Kind regards, Ninja Kitchen

Hola, Gracias por tomarte el tiempo de compartir tus comentarios. Entendemos lo limitante que puede ser cuando el espacio entre las bandejas de tu tostadora Ninja Flip no permite cocinar rebanadas de comida más gruesas con la facilidad esperada. Agradecemos que compartas tu experiencia y nos aseguraremos de transmitir tus comentarios a nuestro equipo para que los revisen. Para obtener consejos y trucos para obtener los mejores resultados, consulta nuestras preguntas frecuentes en el enlace a continuación. https://support.sharkninja.com/article/SP150-Series-Ninja-Flip-Toaster-Oven-and-Air-Fryer-FAQs Atentamente, Ninja Kitchen