Hi Jack, Thank you for your feedback. To allow your cable TV remote to control the TV, you will need to connect your cable box via HDMI and enable Anynet+. Go to Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On. Regarding the volume fluctuations you mentioned, sudden volume changes are often related to audio settings or differences between sources or apps. Please try the following adjustments to help stabilize your TV's audio: 1. Enable Auto Volume. Go to: Settings > All Settings > Sound > Expert Settings > Auto Volume. This feature helps maintain a consistent volume level when switching channels or apps. 2. Change 3. . Try a different sound mode to see if one offers a more stable output: Settings > All Settings > Sound > Sound Mode (We recommend Standard or Amplify for more even performance.) 4. Check External Devices. If you're using a soundbar, receiver, or other audio device, check that its volume leveling or dynamic range settings aren’t interfering with the TV’s audio. 5. Update Firmware. Ensure your TV is running the latest software, as updates may include audio improvements: Settings > Support > Software Update > Update Now If the issue persists after these steps, please don’t hesitate to reach Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat). LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Advisor

Hi Kato, Thanks for reaching out and sharing your experience. To help you learn your way around all the features of your TV, you can find helpful guides – including the full e-Manual – on our website. Just head to Samsung.com and navigate to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your M70H TV model to download the guides you’d like. You’ll also find these resources built right into your TV under: Settings > Support > Tips and User Guides. Next, while your Remote may appear minimal, many buttons offer multiple or long-press functions to help simplify the design without sacrificing functionality. For example: • Settings/Number/Color: Allows you to easily access your TV's Quick Settings and input channel numbers. • Volume rocker: Push up/down to adjust volume. Press and release quickly to mute. • Long-press Volume button: Hold for more than 1 second to open Accessibility Shortcuts. • RETURN button: Press to go back to the previous menu or screen. While watching TV, it takes you back to the previous channel. These functions allow for a more streamlined experience without adding extra buttons. If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available through the ‘Support’ link on our website. ~Samsung Advisor

Hi CIwa, We appreciate your feedback regarding remote performance. If your remote is unresponsive or slow: 1. Re-pair it – Hold Return and Play/Pause for 5+ seconds within 1 foot of the TV. 2. Check battery level – Home > left directional key > Settings > All Settings > General & Privacy > Remote Control Charge via sunlight or USB-C cable (Samsung-branded recommended). 3. Update firmware – Settings > Support > Software Update > Update Now 4. Run Device Care to boost performance – Settings > Support > Device Care > Start Device Care If these steps don’t resolve the issue, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available through the ‘Support’ link on our website. ~ Samsung Advisor