Hi Frank, Thank you for sharing your experience. While it's great to hear you’re enjoying the Mini LED Processor 4K on your Samsung M70HD TV, please know we are here to support you with any issues you are encountering. If your remote isn’t responding, here are a few quick steps to help determine if it’s working correctly: 1. Check the batteries: Remove the back cover of your remote and replace the batteries with a fresh set, ensuring they are inserted in the correct direction. 2. Test for infrared signal: Point the front of the remote at your smartphone camera. While holding down any button, you should see a flashing light through the camera screen. (For iPhone users, the front-facing camera works best.) If you see the light, your remote is working and may need to be re-paired with your TV. 3. Point the remote correctly: Try pointing the remote directly at the TV from about 5-6 feet away. This can help ensure a clearer signal between the remote and the TV. 4. Reset the remote: Press and hold the Return and Enter (center of navigation pad) buttons for more than 10 seconds. 5. Re-pair the remote: After resetting, stand within 1 foot of your TV and press Return and Play/Pause simultaneously for at least 5 seconds, or until a pairing message appears on your TV. 6. Check for firmware updates, as these can include both TV and remote optimizations: Settings > Support > Software Update > Update Now If you still need assistance, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit the ‘Support’ link on our website to start a LiveChat session. ~Samsung Advisor

Hi Rweaver, Thank you for sharing your experience with the M70HD app on your TV. The issue you’re encountering may be related to network strength or stability. We recommend the following steps: 1. Connect to a 5GHz Wi-Fi network, if available 2. Use a wired LAN connection for increased stability 3. Reposition your router to reduce obstacles between the TV and the router Please also check that your TV is running the latest firmware by going to: Settings > Support > Software Update. From there, you can also enable Auto Update for added convenience. For improved app performance, we recommend running Device Care, which can help by clearing memory and closing background apps. To access it: Settings > Support > Device Care We hope these steps improve your streaming experience. If the issue continues, please reach out to us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: You can also chat with one of our agents by clicking the ‘Support’ link on our website for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi Manny22, We appreciate your feedback on the UI of the M70HD TV. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care If issues continue, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available via the ‘Support’ link on our website. ~Samsung Advisor