Hi Shel, We appreciate you sharing your experience regarding an unusual sound coming from your TV. The cause may vary depending on where the sound is coming from and how your system is set up. • If the sound is coming from your TV speakers, or if you're using an external audio device like a soundbar, please double-check that the audio cable is securely connected to the correct audio output on the external device. • If you're using an antenna or cable connection, a weak signal may result in sound distortion. You can check your broadcast signal level by going to: Settings > Support > Device Care > Self Diagnosis > Broadcast Signal • If the sound seems to come from the back of the TV, it may be the result of thermal expansion or contraction of the outer casing. This can cause a soft popping noise and is considered normal - it does not indicate a malfunction, and your TV remains safe to use. We also recommend running a Sound Test to check for audio issues: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Sound Test If the issue continues or you’d like assistance, feel free to contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi, Thank you for sharing your experience. Samsung remotes are designed to offer convenient control, but we understand if you’d prefer to use a universal remote. Many third-party remotes work well with Samsung TVs, though setup steps may vary by brand and model. To get started, we recommend checking the manufacturer’s instructions for programming codes and pairing methods. If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available at the ‘Support’ link on our website. ~ Samsung Advisor

Hi Ehan, Thank you for your feedback on the M70HD TV. While the Solar Cell Remote may appear minimal, many buttons offer multiple or long-press functions to help simplify the design without sacrificing functionality. For example: • Settings/Number/Color: Allows you to easily access your TV's Quick Settings and input channel numbers. • Volume rocker: Push up/down to adjust volume. Press and release quickly to mute. • Long-press Volume button: Hold for more than 1 second to open Accessibility Shortcuts. • RETURN button: Press to go back to the previous menu or screen. While watching TV, it takes you back to the previous channel. These functions allow for a more streamlined experience without adding extra buttons. Regarding app management on your TV, please know that you can customize your Home screens by installing, removing or adding your favorite apps to Apps Home and/or For You Home screen. Here's how: Searching for & Installing Apps 1. From the Home screen, press up on the remote’s directional pad. 2. Navigate to and select Search. 3. Using the search bar, enter the content or app you’d like to find. 4. Navigate to and select the app you’d like to install, then select Install. Note: Previously installed apps can be accessed on the Settings screen. Adding & Managing Apps on Home Screen 1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available: a. Add to Home: Move the app to your desired location on the Home screen. b. Delete: Delete app. c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it. d. Reinstall: Reinstall the app. e. View Details: View the app’s information and details. If you need more help with app management, please don’t hesitate to reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor