Hi Atabay Kadiroglu, We recognize your feelings regarding your washer-dryer combo making noises. We would love to help you. We recommend reviewing the resources listed below, which include steps to help you with the rattling sound your unit is making. The Samsung washing machine is noisy. https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147447097) to help our team pull up your information when you message us. Thank you. -Kimberly

Hi Adam, You expect your washer and dryer to work as hard as you do—and it’s frustrating when they don’t. We are here to help. I have shared a Samsung link below to help with your experience. The link has hyperlinks that can be visited for additional help. You may skip step 6 and follow the steps listed after the Samsung link. To support step number four of the Samsung link, a large load has the drum 3/4 full, while a small load is not more than 1/4 full. Clothes are not clean after washing in the Samsung washing machine: http://www.samsung.com/us/support/troubleshooting/TSG01108627/ To calibrate your machine: 1. Tap the Power icon to turn on the power. 2. Tap the Settings icon, then tap Washer, and then select Calibration. 3. Tap Start Calibration to start the calibration. You will also need to be cautious of the weight of your laundry, heavier weights may take longer for your machine to complete a cycle. If your load is higher than 26.6 pounds, drying time can take between 270 - 330 minutes or 4.5 to 5.5 hours. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149141215 to help our team pull up your information. Leo

Hello there, We understand how you felt about your washer turning on by itself. Let us help you. We would be delighted to communicate with you directly and assist you in any way we can. Please contact us using the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147437888) to help our team pull up your information when you message us. Thank you. -Kimberly