Hi JeanL, We understand your frustration about the performance of your Samsung AI laundry combo. We are here to help you. I have shared the model's user manual link below for the steps if your appliance is leaking on page 80. https://downloadcenter.samsung.com/content/UM/202403/20240325165557746/OID74251_IB_T-PJT_WD8000D_EN_MES_CFR_240322.pdf The Super Speed cycle gets clothes clean and ready to wear in just 98 minutes. It can wash a full load in 28 minutes and dry them in 70 minutes. And AI Opti Wash & Dry™ technology continually monitors and intelligently adjusts its performance to suit your laundry.   It is important to note that the times quoted in the above statement are based on the clothing material and load size or weight. We would love to speak to you directly to gather more information about your concern and determine what steps can be taken to help with your Samsung AI laundry combo. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147294674, which will help our team pull up your information. ^Rainly

Hi Archi, We understand how disappointed you are with your laundry combo. Let us help you. Here is a link with steps to help you with your dryer that is not drying your clothes and takes time to finish a cycle. We suggest watching the video fully and clicking the embedded words for more details. The dryer cycle takes too long. https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147433537) to help our team pull up your information when you message us. Thank you. -Kimberly

Lian Tuang, thank you for contacting us regarding the energy and water history feature that is not working. We want to speak with you directly to discuss this matter and see what assistance we can provide to fix it. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148532558) to help our team pull up your information. Have a great day. ^Camille

Hello there, We understand your frustration if the dryer temperature cannot be adjusted. Your feedback is important to us, and we truly appreciate you taking the time to detail your observation. If you need assistance in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1-800-SAMSUNG). Have a great day. ^Camille