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Customer reviews for Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer for
Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer
4.6 out of 5 stars
stars
1,636 ratings1,636 reviews
  1. 5 stars78% (1,281)
  2. 4 stars13% (209)
  3. 3 stars4% (69)
  4. 2 stars1% (19)
  5. 1 star4% (58)

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Showing 1,501-1,510 of 1,636 reviews
Oct 26, 2024
Reviewer name: skepticalbeliever
5 out of 5 stars
5 out of 5 stars review

Skeptical but pleasantly surprised

I was a skeptic when it came to 2 in 1 combo based on my experience with European appliances when I lived in Spain for 2 years. I always had to rack dry even after the drying cycle. That was a decade ago so I figured that technology has advanced since then and decided to give this a try. I waited until I've put it through its paces to write this review. I absolutely love the convenience of set it and forget it and how the super speed cycle gets me from dirty clothes to dry and warm clothes in less than 2 hours. I couldn't do that with my old stand alone washer and dryer! Since having this thing, I've done several loads of heavy jeans, t shirts, sheets, towels, and even a queen sized quilt filled with wool. The quilt did take 6 hrs so I ran it over night but the sheets and towels took about 2.5 hrs each. Everything always came out warm and dry. With my stand alone dryer, I used to get wet spots on the quilt and super hot edges but not with this combo! I'm so glad I got this instead of another stand alone set!

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jun 21, 2024
Reviewer name: RickSummon
5 out of 5 stars
5 out of 5 stars review

The drying works!

I bought this to take advantage of the more energy-efficient heat pump drying. I ran a load of regular clothes and it came out warm and dry. Then I tested it with a comforter that took 1 hour at full heat on a regular dryer to dry. It takes longer with the heat pump - but it still comes out just as dry.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Oct 2, 2024
Reviewer name: Ravi
5 out of 5 stars
5 out of 5 stars review

Samsung BeSpoke washer druyer combo

The combo machine has been good for us. Once we figured out the different functions and how to work the machine. New concept takes a little getting used to but not having to babysit between the wash and dry cycle is great. Would highly recommend for anyone in the market

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Mar 21, 2025
Reviewer name: MBJS
1 out of 5 stars
1 out of 5 stars review

A big disappointment and I am dissatisfied.

We bought the Bespoke in April of last year and it is not working properly now. The dryer door is locked and won’t release. My clothes are stuck in it. There is an error code of 9c9 and there is no such code in the trouble shooting guide in the manual. I can’t get any of the settings to show up. I bought is because it had the the most cubic feet plus a shorter cycle time. Well, it doesn’t unless you do small load. Now I have to wait a week for a service repair man.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from SEA Care

Hello there, We understand how frustrating it can be when an error code appears on your washer and dryer. We want to speak to you directly to provide support and see what options we can offer to fix your error code 9c9. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148636819) to help our team pull up your information. Have a great day. ^Camille

Sep 10, 2024
Reviewer name: Pokuman
5 out of 5 stars
5 out of 5 stars review

Wow!! So Far, I’m feeling less nervous

[This review was collected as part of a promotion.] This combo washer/dryer is truly amazing. After having a stackable, which the washer didn’t last I was skeptical about getting this but… my goodness I love this thing!!! A few surprises too on the touchscreen. Great space saver and clothes are always super dry. Wow!!

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Aug 12, 2024
Reviewer name: ananan
5 out of 5 stars
5 out of 5 stars review

Great

[This review was collected as part of a promotion.] Like: 1) No need to move clothes from washer to dryer, 2) built in detergent and softener dispenser, 3) saves electricity, 4) if unit is indoor, then unit does not create negative pressure in house (that causes outside air to get pulled in. 5) Big capacity. 6) compared to other heat pump dryers, this one dries clothes all the way Could be improved: time to wash and dry could be shorter.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Feb 9, 2025
Reviewer name: dianne
2 out of 5 stars
2 out of 5 stars review

Flex dispensers not so flexible

I wanted to use the flex dispenser to have regular detergent and then a sensitive skin detergent, but you can only use the second dispenser on three very specific cycles instead of any cycles. This doesn't make any sense, let me use the detergent on whatever cycle I want. It's okay otherwise. Incredibly heavy and nearly impossible to move, it didn't fit in my old washer area so I had to turn it sideways so the doors could close as it blocks the other closet door, so it's now really awkward. Custom cycles aren't actually custom either. I cloth diaper (which is why I wanted the specialty detergent to use in the heavy duty cycle) and this has no cloth diaper wash setting (unlike the older maytag we had) and the "custom" cycles are just pre-picked things you can't really adjust much besides regular settings you can change on any of the normal cycles. I really wanted to like this washer combo unit, but it's just so frustrating and limiting compared to what it touts.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from SEA Care

Hi Dianne, We know how crucial it is to have reliable appliances at home. Let us help you with your laundry combo. To automatically dispense detergent on the "Flex Auto Dispenser," the "Detergent Type" should be set to "Specialty Detergent.". To modify the default cycle, please follow the steps on page 43 of the manual link below. To know which setting can be modified, please refer to the "Cycle chart" on pages 47-51. User manual https://downloadcenter.samsung.com/content/UM/202501/20250123162936341/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250123_1.pdf We'd love to speak to you to provide further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148383505) to help our team pull up your information when you message us. Thank you. -Kimberly

Aug 13, 2024
Reviewer name: Happy2have
5 out of 5 stars
5 out of 5 stars review

Terrific laundry combo

[This review was collected as part of a promotion.] This washer dryer combo is a stealth everyday helper. It quietly senses and then washes and dries any load, dispensing the detergent and softener., Lastly it kindly opens the door when complete. The unit profile is also simple and handsome.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jun 3, 2025
Reviewer name: PatO
5 out of 5 stars
5 out of 5 stars review

Love this machine!

[This review was collected as part of a promotion.] I love my laundry machine! It cleans well, its not especially loud, and I love the automatic soap and softener dispensers! I love that I can throw in a load of dirty laundry and it comes out washed and dried. You have the options to only wash, only dry, and several cycle types to choose from. I dont regret a thing!

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jul 10, 2024
Reviewer name: husbandsdontknowcrap
3 out of 5 stars
3 out of 5 stars review

Dumbest thing ever

Doing my second load after being convinced by my husband it would make life easier not harder… as usual I was right. I out a blanket in a 7 am this morning and it is 10 am now . Still has 5 hours of drying time. I guess this is my life now one loud of laundry a day. Stupidest decision I’ve ever let him make.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from SEA Care

Hi there, Having a reliable dryer is essential for keeping clean clothes. Let's get the information you need for the best results after each cycle. I have provided a link below to help you ensure your clothes are dry. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and embedded video. Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/ Should you need further assistance with the dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147320006) to help our team pull up your information when you message us. Have a great day, -Ernest-