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Customer reviews for Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer for
Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer
4.6 out of 5 stars
stars
1,636 ratings1,636 reviews
  1. 5 stars78% (1,281)
  2. 4 stars13% (209)
  3. 3 stars4% (69)
  4. 2 stars1% (19)
  5. 1 star4% (58)

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Showing 1,491-1,500 of 1,636 reviews
Sep 9, 2024
Reviewer name: Dlask
4 out of 5 stars
4 out of 5 stars review

Pretty well designed combo washer

[This review was collected as part of a promotion.] I have the washer over month and it is been great, my energy usage wend down noticeably and the laundry comes out dry same as my 220v dryer. There is increase of time in the wash and drying but it is manageable. The only small draw back is cleaning the water filter on the bottom, you have to keep small pan for excessive weather that can spill out. Other then that the design of this combo seem very well thought out.

Review from Samsung US
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Jul 2, 2024
Reviewer name: Ray W
4 out of 5 stars
4 out of 5 stars review

Great machine. Worth the price. The best 2 in 1.

[This review was collected as part of a promotion.] I am very happy with this machine compared to the more expensive LG signature washer/dryer I had. This machine actually drys the clothes well and is much quieter washing and drying. The drum size is larger and adequate for my family of three. I only wish they had a tool to help better clean out the lint trap after every dry cycle.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Aug 12, 2024
Reviewer name: Kay So g
5 out of 5 stars
5 out of 5 stars review

So cool machine beautiful yet do the job very well

[This review was collected as part of a promotion.] Enjoying the laundry with the machine. I love it when it dries it well. Very quiet during laundry. Smart thing app tells toy when wash and dry cycle is complete. You can watch YouTube through the panel on the machine during laundry. So cool.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Aug 19, 2025
Reviewer name: RippedOff
1 out of 5 stars
1 out of 5 stars review

Ready for this hot steamy t*rd to wash clothes?

Samsung, I guess, believes 5½ hours for "rapid wash" mode is acceptable. Perhaps "rapid" is relative to geological time scales or the heat death of the universe. My favorite part is needing to dry almost every load twice! Nothing says "cutting-edge AI technology" like clothes that come out damp after a full dry cycle. The "AI" must stand for "Absolutely Inadequate" because it certainly hasn't learned how to actually dry fabric. But hey, at least it's "Bespoke" - which apparently means you can choose what color you'd like your disappointment to come in.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from Samsung Care

Greetings! It's clear that your expectations for performance and efficiency haven't been met, especially considering the advanced features and promises of the unit. Let us help by shedding some light on how heat pump technology works. If you're transitioning from a conventional washer and vented dryer setup, it's important to know that all-in-one units like the Samsung Bespoke AI Laundry Combo™ use a ventless heat pump drying system, which operates very differently from traditional dryers. Unlike vented dryers that blast hot air and exhaust it outside—often drying clothes quickly but inefficiently—heat pump technology recycles warm air in a closed loop. This method is much more energy-efficient and gentler on fabrics, but it also means drying takes more time. Because this is a combined washer and dryer unit, the wash and dry cycles run sequentially rather than simultaneously, which can also extend total cycle time. A full wash-and-dry cycle can take up to 5.5 hours, especially for larger or heavier loads like towels or bedding. While this may seem longer than you're used to, it reflects the trade-off for lower energy use, improved fabric care, and the convenience of not needing to transfer clothes between machines. The Super Speed cycle, which advertises the ability to complete both wash and dry in around 98 minutes, is based on a relatively lightweight 10 lb (4.5 kg) test load made up of a cotton/polyester mix. Heavier or bulkier items—like towels, bedding, or mixed loads—can take significantly longer, especially in an all-in-one unit using ventless heat pump drying, which prioritizes energy efficiency and fabric care over speed. For more guidance on cycle times and drying performance with the Bespoke AI Combo, please refer to the Samsung support link below: Samsung Bespoke AI Combo is not drying clothes https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes Should you need more assistance with your Bespoke AI Combo, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150437870 to help our team pull up your information. Leo

Apr 18, 2025
Reviewer name: AZClean
5 out of 5 stars
5 out of 5 stars review

Favorite Washer and Dryer

Purchased ~7 months from time of review, just noticed today that there are 2 loads left until we do the heat exchanger cleaning (every 180 loads) so we have done 178 loads to date. Has been the BEST washer dryer I've ever owned. Family of three. We have washed clothes, towels, ALL bedding (King sized comforter fits in this bad boy)... everything. No issues at all. Clothes are cleaner, fresher and so much easier to deal with. Does it take longer to dry? Sure. But I wager that is often times not a realized impact to our routine since it automatically goes from wash to dry on it's own. We love this thing and converted the dryer space that used to be occupied into a closet, effectively doubling our storage space. Obviously we shall see on longevity, but 178 loads later it works like it did on the first day. For reference I am 48 years old, this is my 6th washer and dryer owned so far (not including rental unit supplied systems).

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jan 13, 2025
Reviewer name: George
5 out of 5 stars
5 out of 5 stars review

It sure has a lot of cycles.

[This review was collected as part of a promotion.] Works great so far. I haven’t had any problems with it. The installation went very smoothly, they had it installed in about 20 minutes. We really like the washer dryer combination set it and walk away it will let you know when it’s finished.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Sep 9, 2024
Reviewer name: Thao
5 out of 5 stars
5 out of 5 stars review

Bespoke AI Laundry Combo

[This review was collected as part of a promotion.] The Bespoke AI Laundry Combo™ All-in-One 5.3 cu. ft. Ultra Capacity Washer and Ventless Heat is a top-of-the-line appliance that combines cutting-edge technology with practical features. It’s perfect for users seeking a high-capacity, space-saving, energy-efficient solution with the added convenience of AI-driven automation. Despite its higher price point, its long-term benefits and sleek, customizable design make it a worthwhile investment.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jan 17, 2025
Reviewer name: Kate
5 out of 5 stars
5 out of 5 stars review

Space and time saver- works great!

We are short on space and high on energy/water bills so this seemed like a good solution. I was hesitant to purchase because there are warnings online that 2-in-1 machines don’t fully dry clothes well, but after having this for almost 2 months, I can say we’re very happy with the drying. There was only one load that didn’t fully dry and it’s because some sleeves all got tangled up in each other. I loosened that and added a bit more time and they were fine. The main things I love about this machine are: 1. no transfer from washer to dryer 2. you can track progress on your phone and 3. Automatic detergent dispensing so you never have to measure out detergent. I will say normal cycles do take a couple hours to wash/dry and not the quick 98 minutes it advertises but smaller loads might be close to that time. The length of time hasn’t been a huge issue for us since you can start it and forget it until it’s dry and done. While I can’t speak on long term ownership yet, from what I’ve experienced so far, I definitely recommend this product even if you are not space limited like us! (p.s. installation did come with hoses unlike some things we read online)

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Sep 12, 2024
Reviewer name: davidquick2014
5 out of 5 stars
5 out of 5 stars review

Amazing Washer and Dryer Combination

[This review was collected as part of a promotion.] My wife and I saw this washer dryer combination and decided to upgrade from our previous devices, and we have no regrets. Even though it may take a bit longer to go through an entire washing and drying cycle, it is worth not having to switch the laundry over anymore. Plus, have the built in storage for the Detergent and fabric softener is amazing! It also takes up less space so we have more space in the laundry area. I definitely recommend getting this device if you plan to upgrade.

Review from Samsung US
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Jun 16, 2025
Reviewer name: G8fLHmMkr
4 out of 5 stars
4 out of 5 stars review

Happy, but could be happier.

I give it 4 stars because it solves a big problem: the clothes don't get mildewy if I don't take them out right away. HOWEVER, there are a few downsides to this product: 1- It takes a long time for 1 load to get done. 2. Some of the clothes denim especially, come out wrinkly. I have had to iron several articles of clothing even if I am taking them out right away. 3. I thought this might make my life a little easier—i would give the kids each their own laundry day and I would make sure everything was done to my specifications each night before bed. They could get notifications to their phones to let them know when they would need to head back to fold and put away their laundry, but no. Maybe they would do it okay, but the lint trap is difficult: 2 pieces, the lint doesn't come out in one easy-to-collect sheet, and they aren't very detail-oriented, so I am afraid of something going wrong and causing a problem that leaves us without a washer or dryer. There is a lot of maintenance to it, but I am not going to list that as a bad thing. The units we had previously probably had things that should have been don't too, the difference is that I have alerts that tell me to stop procrastinating and so what needs to be done. I am thinking of getting an additional dryer so I can re-dry the denim or dry other things faster. I wonder if the vented version would work better? Plus I think it said the lint trap was redesigned.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095