Customer reviews for Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer forMember photos
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Dumbest thing ever
Doing my second load after being convinced by my husband it would make life easier not harder… as usual I was right. I out a blanket in a 7 am this morning and it is 10 am now . Still has 5 hours of drying time. I guess this is my life now one loud of laundry a day. Stupidest decision I’ve ever let him make.
Hi there, Having a reliable dryer is essential for keeping clean clothes. Let's get the information you need for the best results after each cycle. I have provided a link below to help you ensure your clothes are dry. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and embedded video. Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/ Should you need further assistance with the dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147320006) to help our team pull up your information when you message us. Have a great day, -Ernest-
Great purchase
[This review was collected as part of a promotion.] Purchased last month and worth it. Great to be able to do laundry without having to keep checking to see if washer and dryer are completed. Great that once the wash is completed it rolls to dryer. And having it connected to Samsung Smartthings is great since it will pop up the alert on my phone and tv.
Terrific laundry combo
[This review was collected as part of a promotion.] This washer dryer combo is a stealth everyday helper. It quietly senses and then washes and dries any load, dispensing the detergent and softener., Lastly it kindly opens the door when complete. The unit profile is also simple and handsome.
Re: Pedestal
"SEA Care Miki, we're glad you're interested in the pedestal for your washer/dryer combo set. Let us get you the details you need. We are glad to inform you that the pedestal for the washer/dryer combo set model WD53DBA900HZA1 is already available. To order online, please click this link for details: https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/bespoke-ai-laundry-combo-pedestal-with-storage-drawer-in-dark-steel-we702nz-us/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147512207, to help our team pull up your information when you message us. Have a great day." The link provided does not allow us to add the pedestal to cart at all so not helpful. Zip is 21043. Please advise.
We understand how you feel about being unable to process your order online, Miki. We want to speak with you directly to offer support and help you order the pedestal for your washer/dryer combo set. The pedestal has yet to be available in your area, though we can help you check its availability in other areas near you. You can also check the website occasionally to find out when it will be available in your place. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147525578, to help our team pull up your information when you message us. Have a great day. -John
Laundry GAME CHANGER!!!
[This review was collected as part of a promotion.] This machine is a GAME CHANGER! Our family of 5 has no issue starting laundry, however, keeping it moving to the dryer is another story. We often start the washing machine, walk away and return 12 hours later and need to rewash the laundry before we can dry it. No longer an issue! This machine dry's everything, including the inside of the machine. (No more front loader smelly washer issues.)
Great product
[This review was collected as part of a promotion.] I bought this 1 month ago, delivery was fast, installation simple. Doing laundry during night its really simple now without worrying about having to move the wet clothes, also taking advantage of the cheap electric rates.
Great start but needs a lot of finishing touches
This has a lot of potential, but clearly not ready for main stream and feels like unpolished and rushed to get out their. The dry cycle takes a long time, this would be ok if cloths came out dry but some items like towels don't so we have to change the dry level to more, issue with it is their is no way to change the defaults in the cycles or create and save your own, for us would love to change towels to more fabric softener and more on dry level. Next it is extremely sensitive to water pressure, so if we have 2 showers going off at same time it errors out, this would not be a problem if it had delay option like the last to washers we had and like 90% of machines out their. Remote control is cool concept but again poorly executed, to do remote control you have to hit the remote control button on panel to start it and it resets after use, so at that point why would I remote control it if I already have to walk up and hit a button on it first? Thee storage capacity for detergent and sofner I is extremely small specially compared to other brands all in one machine, still nice to just fill and forget but should be a larger tanks for it.
Greetings, We understand your disappointment for not having the best experience with your laundry hub. Let us help. Here is a link for troubleshooting steps for your laundry hub that runs too long; kindly choose the one that matches, watch the video, and click the embedded words. Learn more by checking the hyperlinks. In the event that the steps did not resolve your concern, please select "No" to move to the next steps. Clothes are not dry after Samsung ventless dryer cycle. https://www.samsung.com/us/support/troubleshoot/TSG10002107/#:~:text=If%20your%20clothes%20are%20wet%20or%20damp%20after,Overloading%20the%20dryer%20may%20also%20cause%20drying%20issues.?msockid=08e6a45904c26b1f3477b061055f6aec Samsung washing machine spins poorly. https://www.samsung.com/us/support/troubleshoot/TSG10003485/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148801661) to help our team pull up your information when you message us. Thank you. -Ricardo
Do not buy!!!
This is the worst washer and dryer I have ever owned. You have to manually drain water from it once a month and they do not make it easy. I have to lay on the floor with a bowl small enough for the short tube to fit into. The machine will not run if you don’t do this. Another horror is something that has always been simple. Emptying the lint trap. It’s a jigsaw puzzle to put back together and is extremely frustrating. Clothing comes out wrinkled and for some reason pants more so than anything else. I really hate this machine!!!
Hello, We understand that your overall experience with the unit can be disappointing. Let us help. Below is a link containing the details about cleaning the lint filter. You may watch the video from the start until 1:12. Cleaning the Lint Filter & Heat Exchanger: https://www.youtube.com/watch?v=xYZn1lmnJLU This AI Laundry Combo has a Wrinkle Prevent option that reduces wrinkles by rotating the drum intermittently after completing the dry cycle. Wrinkle Prevent provides approximately 180 minutes. The load is dry and can be removed at any time during the Wrinkle Prevent cycle. We have also provided the user manual for your model. See page 79 for the suggested actions when the laundry combo does not drain and page 81 when items are still wrinkled after using the Wrinkle Prevent (Wrinkle Away, Wrinkle Release) option. https://downloadcenter.samsung.com/content/UM/202504/20250428152618573/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250428.pdf Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149444011) to help our team pull up your information when you message us. Thank you. -Angelica
Horrible!!
This is literally the WORST machine on the market. It advertises “large capacity”, “good for pet hair”… ALL LIES. I bought this while I was pregnant thinking it would make my life easier and it’s done nothing but add stress to my life. Worst money I’ve ever spent. The compressor has gone bad twice in less than a year, it won’t dry a normal size load, everything you wash smells like mildew.. and on top of that Samsung customer service is HORRIBLE. If I could give this machine negative stars, I would. I will never buy another Samsung product in my life.
Hello Jordan, We understand the disappointment about the unit's overall performance. Let us assist. Below is a troubleshooting link to help when the clothes are not dry. Clothes are not dry after the Samsung ventless dryer cycle: https://www.samsung.com/us/support/troubleshoot/TSG10002107/ Here's a link detailing what to do when the washer has odor and visible molds. We also suggest checking the attached hyperlink about cleaning the washer. The washing machine has a mildew smell or visible mold: https://www.samsung.com/us/support/troubleshooting/TSG01110749/ You may also refer to page 82 of the user manual for other suggested actions when the items are not dried and have an odor. https://downloadcenter.samsung.com/content/UM/202504/20250428152618573/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250428.pdf Should you need further assistance with the compressor, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149696656) to help our team pull up your information when you message us. Thank you. -Angelica
Great machine but needs a pedestal!!
I bought this 6 months ago but didn’t get installed by my contractor till about a month ago. I love it but know that I am not using all of what it has to offer. I took a star off because when I was researching the 3 different washer/dryer combos, The other 2 had pedestals available. Since the Samsung was so new, they predicted that there would be one available probably in August. That hasn’t happened and I get the impression it is not in the near future if at all. This is not ok because the unit sits very low to the ground. If I had known there wasn’t going to be one, I would have gotten an LG. I feel I was mislead and that is very disappointing. I am stuck now, I fear.