Customer reviews for Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer forMember photos









+543 images
It sure has a lot of cycles.
[This review was collected as part of a promotion.] Works great so far. I haven’t had any problems with it. The installation went very smoothly, they had it installed in about 20 minutes. We really like the washer dryer combination set it and walk away it will let you know when it’s finished.
A big disappointment and I am dissatisfied.
We bought the Bespoke in April of last year and it is not working properly now. The dryer door is locked and won’t release. My clothes are stuck in it. There is an error code of 9c9 and there is no such code in the trouble shooting guide in the manual. I can’t get any of the settings to show up. I bought is because it had the the most cubic feet plus a shorter cycle time. Well, it doesn’t unless you do small load. Now I have to wait a week for a service repair man.
Hello there, We understand how frustrating it can be when an error code appears on your washer and dryer. We want to speak to you directly to provide support and see what options we can offer to fix your error code 9c9. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148636819) to help our team pull up your information. Have a great day. ^Camille
Love the All-N-One
[This review was collected as part of a promotion.] I love how you can just load up the machine and next time you come back the clothes are washed and dry!! So easy to use with the touch screen!! Easy to clean the lent filter and fill the detergent/softener dispensers!!
Great machine. Worth the price. The best 2 in 1.
[This review was collected as part of a promotion.] I am very happy with this machine compared to the more expensive LG signature washer/dryer I had. This machine actually drys the clothes well and is much quieter washing and drying. The drum size is larger and adequate for my family of three. I only wish they had a tool to help better clean out the lint trap after every dry cycle.
Very cool and convenient!
[This review was collected as part of a promotion.] Bought this unit to put on in the first level because it was getting too difficult to go down to the basement. We had to find a place to put this unit and decided to put it in the kitchen since the plumbing was easier. Ideally we probably would have preferred to put it in the bathroom but it would have been too costly to do because the bathroom is in an addition. I will say that I was not prepared at how large the unit is and how much room it takes in the kitchen. With that said, we have enjoyed having it. It is quieter than our dishwasher. I would probably prefer that there be a laundry detergent dispenser on the top than on the bottom. Getting a stand would help but then the unit would be too big for our use. Though it can take some time, usually about 2 and a half hours for the whole thing to get done, the clothes come out dry, which was our concern. We just have to schedule things better. Also, we used to use dryer sheets and if we want to do that now, we have to remember to pause the dry cycle and then add one in there.
Bespoke AI Laundry Combo
[This review was collected as part of a promotion.] The Bespoke AI Laundry Combo™ All-in-One 5.3 cu. ft. Ultra Capacity Washer and Ventless Heat is a top-of-the-line appliance that combines cutting-edge technology with practical features. It’s perfect for users seeking a high-capacity, space-saving, energy-efficient solution with the added convenience of AI-driven automation. Despite its higher price point, its long-term benefits and sleek, customizable design make it a worthwhile investment.
Sucks major butt
The most piece of Butt machine ive ever used. Id rather drive to the the furthest laundromat in my town and sit there all day for the rest of my life than use that worthless machine again. Ive been trying to get one load done since yesterday and all im getting is a half dry wrinkled result. On top of that it takes a century and no one else in my house can get started on washing or wrinkle releasing their clothes if needed. So, you'd have to buy two to make any progress on laundry day. And why on earth is there a feature to connect your music and tv to it? It takes two seconds to throw your laundry in and you'd be out of your mind to think im taking my time to conncet my phone and sit next the machine for entertainment. Im headed straight for the couch. I cant think of one reason why anyone with a head would need to use that feature, it just makes the people who made this machine look more dumb than they would without it there at all. And why is it a screen and not normal buttons, im looking at screens all day the last place i need one is on my effing laundry machine. I dont need the smart features, I NEED A MACHINE THAT WILL DO MY LAUNDRY WITHOUT DRIVING A NAIL THROUGH MY HEAD FIRST. Just because something is high tech doesn't make it better. And just because you can add a feature, doesn't mean you should. Waste of my money and time spent trying to get laundry done. Also why is my laundry coming out more wrinkly than when I put it in? It looks like i didn't even start the machine at all and then i have to sit back and ask myself if im going psycho or not. Spend less time on the tech crap and more time on making a decent buy. Im on my way to a donation center to get a better deal than I did here.
Greetings, We understand the importance of ensuring your appliances provide the best results. Let's get the information you need to have the best experience with the washer-dryer combo. The recommended load weight is less than 10lb for best results using the Super Speed cycle. For Small loads, the weight should be less than 2lb. For reference, check the link below for the recommended load size and materials for the best drying time result. Clothes are not dry after Samsung ventless dryer cycle: https://www.samsung.com/us/support/troubleshoot/TSG10002107/ Laundry is tangled or wrinkled after washing: https://www.samsung.com/us/support/troubleshooting/TSG01218323/ Should you need further assistance with the washer and dryer combo, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148220933) to help our team pull up your information when you message us. Have a great day, -Ernest-
Horrible washer
[This review was collected as part of a promotion.] I am VERY dissatisfied with this purchased I have send emails expressing my concerns and keep getting passed along. This is such a difficult machine to use. I have to go to the laundry mat to wash clothes because I can not get this washer to start. There is no manual explaining anything. I have had several issues with it since it was purchased
Hi Yolanda, We would like to assist you further with your concern. Kindly let us know more about the washer and dryer. Here at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy. Please click the link below to see and save a copy of the owner's manual. User manual: https://downloadcenter.samsung.com/content/UM/202407/20240715104812449/OID74251_IB_T-PJT_WD8000D_7LCD_EN_CFR_MES_240712.pdf Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148064503) to help our team pull up your information when you message us. Have a great day, -Ernest-
Wow!! So Far, I’m feeling less nervous
[This review was collected as part of a promotion.] This combo washer/dryer is truly amazing. After having a stackable, which the washer didn’t last I was skeptical about getting this but… my goodness I love this thing!!! A few surprises too on the touchscreen. Great space saver and clothes are always super dry. Wow!!
2 in 1 Washer and Dryer
[This review was collected as part of a promotion.] First of I’d like to start with the delivery process, I was notified that the appliance was ready for delivery and a date had to be selected. My appliance was delivered in the date scheduled and at an early time which was perfect. The delivery men said it was a heavy machine but still took their time and installed it in my basement without any issues. All three delivery guys were profesional. Took them less than ten minutes to do the installation and the appliance was ready to use. The smart things app was easy to download and gives me ease of use while using the machine. I was able to view the washing and drying cycle while being out of the house. The capacity of the appliance is great, I’m able to put large comforters without any problems. It’s definitely not a small machine. The inside of the appliance is like other machines, but large. The display says it takes about two hours to wash and dry clothes all together. I put everything in the washer pressed the AI option of wash and dry and left. When I returned home everything was washed and dried. For the auto dispenser you just have to make sure you add detergent and fabric softener and you’re good to go. The auto dispenser holds enough detergent for a few loads. Lastly I’d like to say I am highly satisfied with my choice. I’ve only had the appliance for about a week now but so far all good.