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Customer reviews for Samsung Bespoke AI 24 cu. ft. Counter Depth 3-Door French Door Refrigerator for
Samsung Bespoke AI 24 cu. ft. Counter Depth 3-Door French Door Refrigerator
4.8 out of 5 stars
stars
278 ratings278 reviews
  1. 5 stars79% (220)
  2. 4 stars18% (51)
  3. 3 stars1% (4)
  4. 2 stars1% (3)
  5. 1 star0% (0)

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Showing 1-10 of 278 reviews
Sep 18, 2026
Reviewer name: Edwin
5 out of 5 stars
5 out of 5 stars review

New generation

[This review was collected as part of a promotion.] I’m so glad I bought this refrigerator! It has an amazing capacity, runs very quietly, and looks absolutely beautiful in my kitchen. It’s powerful, spacious, and stylish—everything you could dream of in a refrigerator! I absolutely love it! ❤️

Review from Samsung US
Helpful?2907YEDMH21719853462420
Oct 4, 2026
Reviewer name: Travis
5 out of 5 stars
5 out of 5 stars review

Great Smart Features

[This review was collected as part of a promotion.] I feel this refrigerator is a huge step up from our previous model. The all around cooling feature allows us to place more perishable items anywhere in the fridge without worry of warm spots. The SmartThings app is a great feature that allows you to monitor temperature and energy usage. The ability to create craft ice is a great feature. The process is relatively quick as well.

Review from Samsung US
Helpful?2907YEDMH21719853462420
Sep 26, 2026
Reviewer name: Chart
5 out of 5 stars
5 out of 5 stars review

Great Refrigerator

[This review was collected as part of a promotion.] So far I am loving my Samsung Refrigerator. It was easy to get started and cooled down quickly. I can't even hear it running. I love the spacing in the refrigerator. Definitely love counter depth. The water despenser on the front allows enough room for different size cups to pictures.

Review from Samsung US
Helpful?2907YEDMH21719853462420
Sep 12, 2026
Reviewer name: Tony
5 out of 5 stars
5 out of 5 stars review

Clean Modern Looking Refrigerator

[This review was collected as part of a promotion.] Ever since my old fridge stopped working I have been looking for a new one and this one really caught my eye and I can for sure say I do not regret this purchase. The different ice modes and the cooling and the AI features that connects with the app are really helpful and definitely a lot of space for its size.

Review from Samsung US
Helpful?2907YEDMH21719853462420
Oct 7, 2026
Reviewer name: Mike H
5 out of 5 stars
5 out of 5 stars review

Cooled Down Quickly After Installation

[This review was collected as part of a promotion.] We purchased this fridge to replace a 10-year-old side-by-side unit from a different manufacturer. The new Samsung unit offers much more space (29.5 cu. ft. vs 25.5 cu ft.) with a slightly smaller footprint AND has a logical layout inside the refrigeration compartment. The motor is super quiet and the only thing we hear is the icemaker dumping out its product. With WiFi, you can configure the fridge and temperatures, plus adding a schedule for the icemaker to be off at night. Recommend that purchasers use the "Turbo" feature when the unit is first installed to bring the interiors down to desired temperatures as quickly as possible. We also love the zero-clearance door feature.

Review from Samsung US
Helpful?2907YEDMH21719853462420
Sep 11, 2026
Reviewer name: Frig1
4 out of 5 stars
4 out of 5 stars review

Interior design

[This review was collected as part of a promotion.] The interior design needs some work. The shelf height is an issue as it won't fit a standard 2liter bottle. It fits in the door but then the soda get constantly shaken around when opening and shutting the doors. Also adjust trys in the door would have been better than what someone else thought would work.

Review from Samsung US
Helpful?2907YEDMH21719853462420
Sep 29, 2026
Reviewer name: Airplane man
4 out of 5 stars
4 out of 5 stars review

Poor design

[This review was collected as part of a promotion.] It's a good product. The biggest problem I have are the doors they don't open up all the way like other refrigerators. They only open straight out not folding back making it hard to remove the glass shelving and drawers to remove plastic from shipping and the indoor icemaker is hard to remove to dump the ice.

Review from Samsung US
Helpful?2907YEDMH21719853462420
Sep 14, 2026
Reviewer name: Rick H
4 out of 5 stars
4 out of 5 stars review

Poor Shelf Spacing—no field testing or focus group

[This review was collected as part of a promotion.] Great quality. Presets for fridge and freezer were preset to Intl standards (0 & 37F). A huge glaring design defect is that the shelf spacing won't hold standard size items such as a wine bottle or soda bottle. The result is that one is forced to store opened bottles in the door to avoid leaks. Only 5/16” additional spacing between shelves would have made the difference! Poor field-testing. So far I'm happy. Going to reserve judgment on the spring-loaded center seal between the French doors; a likely place for air leaks.

Review from Samsung US
Helpful?2907YEDMH21719853462420
Sep 26, 2026
Reviewer name: Victor
4 out of 5 stars
4 out of 5 stars review

Samsung Bespoke 29 cu ft refrigerator

[This review was collected as part of a promotion.] This is a decent refrigerator, replaced our old LG. I cannot figure out the AI features, but found running it through Samsung app convenient. Cooling is good. Found that doors need a bit more push to clos compared to what I am used to, but it's not a big deal. We Top icemaker takes too much room, but maybe we need to get used to the new layout compared to that LG. Overall the appliance works as intended. There is nothing wrong with its design or performance of intended function (we had it for 10 days now).l

Review from Samsung US
Helpful?2907YEDMH21719853462420
Sep 20, 2026
Reviewer name: Pickleball4me
3 out of 5 stars
3 out of 5 stars review

Extremely frustrating

I’m beyond frustrated with the refrigerator I purchased one year ago. There was a spill on the bottom shelf. The owners manual doesn’t explain how to remove this shelf. Fortunately, I found a tutorial on YouTube. However, the process requires using 2 opposing screwdrivers on the pedestal of the shelf. Needless to say, it was extremely difficult. But that wasn’t the end! Once the shelf is released the glass must be removed by pressing the tabs in ON THE BACK of the glass. This was no easy task either. My husband used needle nosed pliers unsuccessfully and then a third sized screw driver. This BEYOND frustrating experience took an hour to complete. I would love an explanation of why this is such a complicated process. I will certainly NEVER buy another refrigerator without a full inspection of how to clean it.

Review from Samsung US
Helpful?2907YEDMH21719853462420
reply from Samsung Care

Hi Pickleball4me, We value your feedback about your refrigerator. We appreciate your insight about the process and instructions, as this helps us enhance our appliance support resources. For information on handling and cleaning your refrigerator, we've included the guidance below: https://www.samsung.com/us/support/answer/ANS10006824/ We hope this information helps. Bryan Samsung Care