It's really awesome to hear that your toaster works great for you and your family! And we appreciate your note about the toaster getting hot when in use. This can be discouraging and we understand your apprehension. It's normal for the toaster to become warm while it's in use, but not too hot to touch. If you feel that there is an issue with your toaster, then perhaps you should review the warranty information on page 7 of the owner's manual and call 1.800.GE.CARES (1-800-432-2737) for service questions. We hope this is insightful! If you need anything else, you now where to find us. Take care, Kelsey@GEA

Hi, We apologize if the performance of this toaster hasn't met your expectations. Improving your experience is important to us, and we appreciate you sharing this. Please let us know if you have any other questions about your toaster. We're always here to help. -Sylvia@GEAppliances

Good morning, Thank you kindly for reaching out to us. We are very sorry to hear that your toaster is cooking uneven. This is certainly not the kind of quality we expect to see. While we don't offer repair service for small appliances you may be eligible to exchange your product if it is covered by the warranty. Visit our small appliance returns page: https://www.geappliances.com/ge/service-and-support/small-appliance-returns.htm or call 1-800-GECARES (1-800-432-2737). Please let us know if you have any further questions, as we are always here to help! -Charlie@GEAppliances

We're sorry to hear that the Bagel function on your toaster stopped working. For the best assistance with this, we recommend taking advantage of your warranty. Please refer to page 7 of the manual for further information: https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf?_ga=2.60307695.375427792.1708955851-1676878804.1700237661&_gl=1*1cqiddj*_ga*MTY3Njg3ODgwNC4xNzAwMjM3NjYx*_ga_1JLE3BZ79Y*MTcwOTIzNDc3MS4zNTAuMS4xNzA5MjM2NjI3LjAuMC4w