Hello chris, Thank you for sharing your review of the HW-C47M Soundbar. We value your feedback and will share it with our teams. If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Hello Erkan, Thank you for your review of the Samsung HW-C47M Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team. Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. ~ Samsung Solutions

Hello DxRoth, Thank you for purchasing the new HW-C47M Soundbar. Make sure that your Subwoofer has automatically paired with the Soundbar by looking at the back of the subwoofer unit. You will see a LED indicator light, it will be a solid blue color if it is connected correctly. You can also adjust the overall bass levels using the provided Soundbar remote. Push forward on the WOOFER toggle switch to increase the overall bass levels of your Soundbar. Also, if you push the TONE CONTROL button you will be able to adjust the treble or bass levels. On your TV, make sure that the Digital Audio Format is set to Bitstream, Auto, or Pass-Through. If it is set to PCM, then you will only receive stereo audio to your Soundbar and the rear speakers will not function correctly. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions