Hello Paul, It’s unfortunate to hear of your experience with Samsung’s HW-C47M. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Product with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions