Hello Paul,<br /><br />It’s unfortunate to hear of your experience with Samsung’s HW-C47M. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Product with a 1-year limited manufacturer&#39;s warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. <br /><br />Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Solutions

Hello Nick,<br /><br />We appreciate your feedback regarding the issues you are experiencing with your HW-C47M Soundbar. <br /><br />Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Solutions

Hello Kimberly,<br /><br />We appreciate your feedback regarding the issues you are experiencing with your HW-C47M Soundbar.<br /><br />Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer&#39;s warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. <br /><br />If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.<br /><br />~ Samsung Solutions