Hi Alexy, Thank you for your review of the Samsung HW-C47M Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • Live Chat • Manuals, Software, & Warranty Info • Creating a service ticket ~ Samsung Solutions

Hello Andrew, Thank you for purchasing the Samsung HW-C47M Soundbar and sharing your review. This is definitely not the product experience we want for you. So that we can better assist you, please reach out to Samsung Support via: 1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars." 2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage. Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty. We hope to hear from you. ~Samsung Solutions

Hello Thelma, Thank you for taking a few moments to review the Samsung HW-C47M Soundbar. Occasionally, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The Rear Speaker Kit eliminates that hassle. Connect the rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers through the wireless module, eliminating any clutter of long wires running the length of your room. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Hello, Thank you for your review of the Samsung HW-C47M Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team. Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. ~ Samsung Solutions