If you have normal-to-broad shoulders and sleep on your side, this is probably the pillow you want. It's not a soft pillow by any means but it will soften up enough to be comfortable over time. What you're getting here is a firm pillow that retains its shape night after night. The good thing is it has 2 different firmness settings by simply by turning the pillow over. So those with normal width shoulders who sleep on their side will want to use one side while those with broad shoulders would do better by flipping the pillow to the other side. It would be great if the pillow was as soft as a goose-down but what you give up in softness you gain in firmness and a good night's sleep. Expect to wake up from your first night's sleep with a little stiffness in your neck as the pillow you were using before this is almost assuredly more forgiving and not as firm. However after a night or two, your body will adapt and you'll have a pillow that's the correct thickness/firmness for what you need.

[This review was collected as part of a promotion.] I am a back sleeper and this pillow is perfect for me. I fall asleep and wakeup in the same position and the pillow remains comfy. Also, the temperature is perfect so I don't have to turn it around or anything. Only one minor drawback: it's a tiny bit too small for my taste.

[This review was collected as part of a promotion.] I'm a side sleeper and this pillow was too uncomfortable. It was slightly more comfortable if I used it upside down. It was just too thick for me and the shape did not help support my neck. And I'd wake up with lots of back pain. I ended up giving them to my sister who says it works for her. She said "it feels weird because it's odd shaped but I've been sleeping better." Which is weird because she's smaller than me. But I think everyone is built differently so you won't really know until you try it.

[This review was collected as part of a promotion.] This pillow is great for someone who sleeps on side or back. It provides great cervical neck support. At first it may seem firm for most new users, but after using for about a month it was much softer, yet still very supportive.

I was a fan of the Symphony pillow before where I bought it in another country and thought I should get one when I moved here. This one is completely different - it's almost double the height. Very uncomfortable. Hurts my head and neck. I called their customer service they said all of their products are non-exchangable or redundable. Total waste of money and now I need to go to a few massages to ease my neck.

I bought a symphony pillow many years ago and loved it from the beginning. It was time for a second one for my daughter who kept trying to steal my pillow. The new version isn't quite as good as the original but still a good pillow. I have two other types of the tempurpedic pillow (the contour and another overstuffed one) that are fine but of the three they symphony is the most comfortable and cradles my head the best. I just wish the newer version was as good as the original.

[This review was collected as part of a promotion.] Tried many pillows. The symphony has a great shape for back and side sleeping. It does not go flat but yet for someone like myself who needs a low profile pillow, it is the perfect height. Glad I spent the money on a better pillow. We bought the first pillow over 2 years ago and it is still in great shape.

Ordered this due to restless sleep due to neck issues. I'm a back and side sleeper. For the money I paid I thought this would at least help solving my problems. It hasn't really. It's just a pillow so I guess I didnt know what I was expecting. It's not a bad pillow by any means. Just a hefty price for a mediocre one, in my opinion.

[This review was collected as part of a promotion.] Wow! Wow! Wow! No more neck aches when I wake up! I have purchased several memory foam pillows from other brands and this is by far the best I've ever owned! The pillow isn't too hard and isn't too soft. It's made just right to maintain it's shape throughout the night. I'm a stomach sleeper and the height of the pillow is perfect. My husband is a back sleeper and he doesn't have any issues with the height either. I tried it on my 5 year old and it's a little too large for him. So this is definitely a pillow meant for adults. I like the length of the pillow, too. It fits the width of my queen sized bed perfectly.

[This review was collected as part of a promotion.] After buying the Tempur Pedic Symphony Pillows, I immediately felt a difference in the morning after a good night's rest. I used to get neck cramps from pillows that were too slim or too high, but this was the perfect size. there is a side for the back/side sleeper and the other for the stomach sleeper. I usually use the side for my back and side and have no complaints so far.