I had the original one years ago and it was great and was dense and firm enough to support my neck (side sleeper). This new version is WAY less dense, smaller, and has gone from firm to soft! It doesn't last more than 2 hours before completely losing form. Highly disappointed! We need the old one back!

[This review was collected as part of a promotion.] Pillow is firm and supports the head good. Over night I tend to move pillows around and it makes a ok pillow for between the legs side sleep. Only issue is it is supposed to be a standard size and it's a lot smaller than a standard pillow. Standard pillow cases are very loose and by morning time the pillow case is half or fully off.

[This review was collected as part of a promotion.] My prior pillow was not providing my neck with the proper support and contour. Since purchasing and using this pillow for about two months now I no longer wake up with a stiff neck and I am Also able to sleep through the entire night without waking up.

[This review was collected as part of a promotion.] This is a great pillow however, I ordered the wrong one for me. I have serious neck problems and it still hasn't solved my problem. I'm still waking up with my neck aching and stiff and having to rotate between pillows. I feel if I would've spoken to someone or purchased in store, I would've gotten the pillow I needed.

Tempur-pedic symphony pillow is amazing. It got rid of my neck and shoulder pain and I stay sleeping longer. And I feel like I got a good nights rest. Also I want to mention Tempur-pedic has an amazing customer service 5 Star also want to thank Rachel for assisting me with my order she is truly a keeper and phenomenal guest service.

My husband has the Tempur-Cloud, which is fine, but I was looking for something with a bit more height and density without going full-blown "firm." I am both a side and back sleeper and this pillow is exactly what I was looking for! Super comfy with just the right amount of smoosh. There was about 48-72 hours of off-gassing, so keep that in mind before trying it out for a full night's rest.

It's a great pillow, but only if you're looking for a (semi)firm one. I was a very happy owner of a soft Tempur pillow for five years previously and wanted to purchase a new one. I felt misguided by the description of Soft Feel on the product page of this particular pillow. Having said that I realize buying a pillow is a very personal matter and everybody understands firm and soft slightly differently.

After a few days of sleeping with this pillow my neck and shoulder pain decreased significantly. I had neck surgery a couple of years ago and struggled to find a comfortable pillow until this one. Every position of this pillow is so comfy! Do yourself a favor and buy it!

[This review was collected as part of a promotion.] Love this pillow! I am a student with neck pain from constantly hunching over while I study. This pillow helps support my neck whether I lay on my back or side. Good combination of soft and firm. It took a couple of days for it to get a bit softer but I'm very happy with it.

This pillow was perfect when I got it and still is after 5 years of use. My fiance is always using mine so I got on the site to buy him one of his own. I would recommend one to EVERYONE! Sleeping on this pillow has improved my overall sleep, neck pain, and back pain.