Hello there, thank you for your feedback. We're sorry to hear about the disappointment regarding the charging cord configuration for your FlexBreeze. We understand how frustrating it is to expect USB or USB-C charging for use with a portable battery pack, only to find that the charging options didn't fit your needs. We appreciate your loyalty to the Shark brand and your comments about the product listing, as feedback like yours helps us identify opportunities to improve the customer experience. Kind Regards, Shark Home

Hi there,<br /><br />Thank you for sharing your feedback. We&#39;re very disappointed to hear that your Shark FlexBreeze stopped working after such limited use, especially after being stored indoors and properly cared for.<br /><br />We’d like the opportunity to troubleshoot this with you and determine what may be causing the issue. Please contact our customer service team at 1-855-427-5127, available Monday through Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and one of our agents will be happy to assist. We look forward to helping you find the best possible resolution.<br /><br />Kind regards,<br />Shark Home

Hello there,<br /><br />Thank you for writing a review. We&#39;re deeply sorry to hear that your Shark Pro Mist fan isn&#39;t charging. We understand how frustrating it can be when a resolution isn&#39;t provided, especially when you&#39;re expecting reliable performance from your purchase. We&#39;d love the opportunity to explore additional options and complete troubleshooting, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Hi there, Thank you for taking the time to share your experience. This sounds really frustrating, and it’s clear you’ve put a lot of effort into trying to get the misting system working again. It’s great to hear the fan itself works well, but we can definitely see how disappointing it is when the misting feature only worked once and hasn’t functioned since. Since you’ve already cleaned the misters, flushed the system, and primed the hose, what you’re describing may point to another issue. If you haven’t already, we recommend taking a look at the troubleshooting guide here, which includes additional checks for the misting system: https://support.sharkninja.com/article/FA300-Series-Shark-FlexBreeze-Pro-Mist-Fan-Troubleshooting-Guide If the steps don’t resolve the issue, please follow the instructions at the end of the guide so your case can be reviewed further. You can also contact our support team directly here so they can take a closer look at your unit and help determine the next steps: https://support.sharkninja.com/contact-us Kind Regards, Shark Home

Hello there, <br /><br />Thank you for writing a review. We&#39;re sorry to hear that the Shark FlexBreeze fan didn&#39;t meet your expectations and led to a return. We understand the disappointment when it doesn&#39;t provide the cool and refreshing feeling you anticipated, especially when it&#39;s a warm day. Experiencing low power both indoor and outdoor can definitely add to the frustration, and we regret this has been your experience. We do hope we&#39;re given the opportunity in the future to restore your confidence in our brand. <br /><br />Kind regards, <br />Shark Home