Hello Carrie, <br /><br />Thank you for sharing your review. We&#39;re deeply sorry for the challenges you&#39;ve encountered with your Shark FlexBreeze fan. Discovering a leak while using the misting feature can be incredibly frustrating, especially when it takes away from the comfort and enjoyment you were hoping for. This isn’t a reflection of the quality we strive to provide, and we understand your disappointment. We’re committed to making this right, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Hello there, <br /><br />Thank you for writing a review. We&#39;re sorry to hear that the Shark FlexBreeze fan didn&#39;t meet your expectations and led to a return. We understand the disappointment when it doesn&#39;t provide the cool and refreshing feeling you anticipated, especially when it&#39;s a warm day. Experiencing low power both indoor and outdoor can definitely add to the frustration, and we regret this has been your experience. We do hope we&#39;re given the opportunity in the future to restore your confidence in our brand. <br /><br />Kind regards, <br />Shark Home

Hello there,<br /><br />Thank you for writing a review. We&#39;re deeply sorry to hear that your Shark Pro Mist fan isn&#39;t charging. We understand how frustrating it can be when a resolution isn&#39;t provided, especially when you&#39;re expecting reliable performance from your purchase. We&#39;d love the opportunity to explore additional options and complete troubleshooting, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Hi there, Thank you for taking the time to share your experience. This sounds really frustrating, and it’s clear you’ve put a lot of effort into trying to get the misting system working again. It’s great to hear the fan itself works well, but we can definitely see how disappointing it is when the misting feature only worked once and hasn’t functioned since. Since you’ve already cleaned the misters, flushed the system, and primed the hose, what you’re describing may point to another issue. If you haven’t already, we recommend taking a look at the troubleshooting guide here, which includes additional checks for the misting system: https://support.sharkninja.com/article/FA300-Series-Shark-FlexBreeze-Pro-Mist-Fan-Troubleshooting-Guide If the steps don’t resolve the issue, please follow the instructions at the end of the guide so your case can be reviewed further. You can also contact our support team directly here so they can take a closer look at your unit and help determine the next steps: https://support.sharkninja.com/contact-us Kind Regards, Shark Home