Hi there,<br /><br />Thank you for your feedback on the FlexBreeze Pro. We understand how frustrating this must be, especially when the mister is producing large droplets instead of a fine mist; that’s not the performance you should expect. For troubleshooting assistance, please contact our Shark Customer Service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll be happy to assist you further.<br /><br />Kind Regards,<br />Shark Home

Hello there, <br /><br />Thank you for writing a review. We&#39;re sorry to hear that the Shark FlexBreeze fan didn&#39;t meet your expectations and led to a return. We understand the disappointment when it doesn&#39;t provide the cool and refreshing feeling you anticipated, especially when it&#39;s a warm day. Experiencing low power both indoor and outdoor can definitely add to the frustration, and we regret this has been your experience. We do hope we&#39;re given the opportunity in the future to restore your confidence in our brand. <br /><br />Kind regards, <br />Shark Home

Hello there, thank you for your feedback. We&#39;re sorry to hear the misting feature did not meet your expectations. We understand how disappointing it can be when the mist feels heavier than expected and leaves nearby areas wet. We appreciate you sharing your experience, as customer feedback helps us continue to improve our products. Kind Regards, Shark Home

Hi Brian,<br />Thank you for taking the time to provide your feedback. We&#39;re sorry to hear that the misting fan did not perform as expected, especially after you purchased it for use on your deck and while camping. We understand how disappointing it is when the water dribbles instead of producing a fine mist and when the airflow does not provide the cooling performance you were looking for. We also appreciate that you took the time to research and try the recommended troubleshooting steps. Something doesn’t seem quite right about how your unit is performing. We will be more than happy to assist with troubleshooting. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET so we can assist. Please call our support team for troubleshooting at 1-855-427-5127.<br />Kind regards,<br /> Shark Home

Hello there,<br /><br />Thank you for writing a review. We&#39;re deeply sorry to hear that your Shark Pro Mist fan isn&#39;t charging. We understand how frustrating it can be when a resolution isn&#39;t provided, especially when you&#39;re expecting reliable performance from your purchase. We&#39;d love the opportunity to explore additional options and complete troubleshooting, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Hi Marc,<br /><br />Thank you for sharing your review and experience. We’re very disappointed to hear about the water pooling and leaking while using your Shark FlexBreeze.<br /><br />We’d like the opportunity to troubleshoot this with you and better understand what may be causing the issue so we can guide you toward a solution. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’ll be happy to assist you and work toward getting this resolved.<br /><br />Kind regards,<br />Shark Home